Senior Vice President, Managed Services

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Take ownership of Atmosera's managed services division, reporting directly to the CEO.

• Manage monthly recurring revenue, net revenue retention, gross margin, and client relationships.

• Direct the commercial strategy and growth initiatives for managed services.

• Collaborate with the CRO to safeguard margins and manage costs as the business expands.

• Oversee the managed client experience throughout onboarding, renewal, and expansion phases.

• Ensure a seamless transition from Professional Services projects.

• Manage key client relationships and navigate challenging service discussions.

• Develop Client Success into a key driver for expansion revenue and retention.

• Guarantee dependable delivery in line with the CISO's operational and security requirements.

• Leverage automation, AI, and the AMP roadmap to enhance margins, service quality, and client satisfaction.

• Lead, nurture, and retain a leadership team across the U.S. and LATAM regions.

• Collaborate with Service Operations, Client Success, executive colleagues, Security, Product, and the CRO.

• Establish AMP roadmap priorities with Product and greenlight new functionalities prior to client implementation.

• Represent the organization during enterprise client audits.

• Create transparency across recurring revenue, retention, margins, client health, and security benchmarks.

• Enhance net revenue retention, managed gross margin, client retention, expansion revenue, and audit preparedness.

⛳️ Requirements

• Proven P&L ownership of a managed services, hosting, or IT services operation with revenues of $15M or greater.

• Direct accountability for maintaining recurring revenue retention and gross margin.

• Executive-level management of enterprise client relationships, including renewals and complex service discussions.

• Demonstrated history of enhancing the client experience throughout the entire lifecycle.

• Experience leading an organization through substantial transformations, such as integrations, platform migrations, or new delivery models.

• Strong track record in building, developing, and retaining leadership teams.

• Proficient understanding of cloud managed services, with a strong preference for Azure.

• Executive-level communication skills and judgment to proactively address challenging issues and build trust without overcommitting.

🏝️ Benefits

• Competitive salaries aligned with experience and skills.

• Generous 401(k) plan with a 100% company match on contributions up to 4% of salary.

• Performance-based compensation with bonus opportunities in addition to the base salary.

• Comprehensive health, vision, and dental insurance fully funded by the employer for employees.

• Company-paid life, AD&D, and both short- and long-term disability insurance.

• Three weeks of paid time off (PTO).

• 11 paid holidays.

• Paid leave for community service activities.

• Employee recognition and rewards program.

• Flexibility to work from home or a local U.S. office.

• Travel opportunities for client visits, leadership meetings, and other business requirements.