Senior Vice President, Implementation

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Lead the project managers and analysts within the Implementation team responsible for delivering software-based product implementations and service integrations.

• Provide guidance to internal resources and clients in designing solutions and integrating them with Health Information Systems and clearinghouses such as Epic, Soarian, McKesson, Emdeon, and Experian.

• Represent the operational expertise of the company while managing executive relationships with clients.

• Address and resolve issues reported by clients along with actionable items.

• Create processes to plan, monitor, track, and measure the status and effectiveness of implementations.

• Align the business roadmap and objectives with the IT roadmap across Operations, Sales/Marketing, Finance, and IT sectors.

• Develop and implement processes that support planning, business continuity, scalable operations, and continuous improvement.

• Report on implementation and operational effectiveness to senior management.

• Assist Sales & Marketing with pricing strategies, proposal creation, and presentations or meetings with prospects.

• Coordinate and oversee process improvement and technology-driven projects aimed at revenue enhancement and cost reduction.

• Investigate potential new revenue opportunities and recommend implementation strategies.

• Contribute to internal change management and efforts related to integration and adoption.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor's Degree in Business Administration, Healthcare Management, or a related discipline is required.

• PMP certification is preferred but not mandatory.

• Over 10 years of experience in implementing complex enterprise software in a software as a service environment, including at least 5 years in a customer-facing capacity.

• A minimum of 5 years in a senior leadership position.

• An equivalent combination of education and experience will be taken into consideration.

• Willingness to travel up to 20% of the time.

• Consistent and predictable attendance is required.

• Strong skills in leadership and team management.

• Excellent interpersonal and communication capabilities.

• Proficient in critical thinking, problem-solving, and decision-making.

• Experience in managing a project management team.

• Ability to navigate ambiguity and provide clear guidance.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), webinar tools, internet-based systems, and programs, as well as Microsoft Project or similar project planning tools.

• Effective written and verbal communication skills.

• Strong organizational skills and a customer service orientation.

• Ability to juggle multiple tasks and manage various projects concurrently.

• Capable of communicating effectively with all levels of client personnel.

• Proven track record of delivering projects on time and within budget.

🏝️ Benefits

• Full-time employment.

• Opportunities for professional growth and development.

• Tools, resources, and support available for career advancement.

• A flexible, family-oriented work environment.

• Support for work-life balance.

• Recognized as a top employer by Top Workplaces.

• Options for remote work arrangements.