Senior Vendor Relations Manager – Healthcare

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Oversee relationships with third-party program partners, specifically Delegation partners.

• Manage vendor relations, including contract oversight, performance management, risk and compliance assessments, strategic vendor coordination, governance, and process management.

• Act as the primary account manager for designated vendors.

• Coordinate vendor utilization and workflows in collaboration with Health Plan and Operations departments.

• Provide monthly SLA performance dashboards and reports to Delegated entities.

• Address any issues related to assigned SLA performance.

• Develop and implement corrective action plans for vendors that fail to meet standards.

• Monitor, analyze, and report on vendor performance and identify improvement opportunities.

• Create and maintain vendor scorecards along with corresponding ratings and correction plans.

• Work with Medical Management, Member Services, and Provider Services to educate vendors on expectations, performance standards, and procedures.

• Organize and lead monthly meetings with Delegated entities, documenting discussions, issues, attendees, and action items.

• Investigate and resolve disputes related to claims and issues involving vendors, members, or providers.

• Collaborate with internal stakeholders to ensure vendors align with business needs and objectives.

• Address database information requests and concerns related to providers.

• Ensure operational integrity and adherence to policies, procedures, state contracts, and guidelines.

⛳️ Requirements

• Bachelor’s Degree in Business Administration, Public Administration, or a related field, or equivalent experience required.

• Over 7 years of experience working with or supporting Primary Care Providers.

• Experience in Account Management within the healthcare sector or a similar field.

• At least 3 years of experience in vendor management or procurement.

• Ability to build strong relationships with both internal stakeholders and external vendors.

• Proficient in presenting to executive-level teams within delegated entities.

• Must be legally authorized to work in the U.S. without the need for employment-based visa sponsorship, both now and in the future.

• Employment-based visa sponsorship is not available, including H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT.

🏝️ Benefits

• Health insurance.

• 401K plan.

• Stock purchase plans.

• Tuition reimbursement.

• Paid time off in addition to holidays.

• Flexible work arrangements including remote, hybrid, field, or office schedules.

• Competitive salary.

• Additional incentive options may be included in total compensation.