Senior UX Researcher, Field & Consumer Research

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct research that is both generative and evaluative on initiatives related to Field and Consumer.

• Investigate the needs of homeowners, consumers, trade-business users, technicians, and frontline workers.

• Establish expertise in understanding the people and challenges pertinent to Field and Consumer.

• Produce actionable insights that will shape product features, functions, design priorities, vision, and roadmaps.

• Prioritize research inquiries that are in alignment with team objectives.

• Develop and refine research strategies for Field and Consumer.

• Work together with Data Science and Analytics to assess the influence of research recommendations on existing products and features.

• Employ AI-assisted analysis to explore what-if scenarios and compile reusable insight objects and prompts.

• Guide Associate UX Researchers.

• Provide coaching to Product Designers and PMs on research exploration and discovery methodologies.

• Facilitate and expand self-service usability testing.

• Collaborate on the logistics of usability studies, including scheduling, hardware, software, and both remote and on-site sessions.

• Determine recruiting needs, draft screeners, and source suitable participants.

• Conduct interviews and assess candidates for UX Research positions.

⛳️ Requirements

• 5-8 years of proven experience working collaboratively on the development of new products or features from conception through to launch.

• Demonstrated capability in conducting meaningful research with both business users and their end consumers, preferably in a two-sided or multi-sided product environment.

• Experience in field research methods, such as contextual inquiries, in-home or on-site studies, and ride-alongs with technicians or frontline workers.

• Proven track record of contributing to strategic research that leads to significant product roadmap decisions.

• In-depth understanding of research methodologies and the ability to choose the appropriate method for specific tasks.

• Strong portfolio showcasing research deliverables that align with business goals and provide actionable insights that directly impact decision-making.

• Experience in coaching or empowering non-researchers to conduct their own research is an advantage.

• Proven ability to collaborate effectively across various functions and teams.

• A degree in Human-Computer Interaction, Design, Sociology, Psychology, Anthropology, or a related field, or equivalent practical experience.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training.

• Programs and events.

• Bonusly rewards.

• Peer-nominated awards.

• Company-paid medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• FSA and HSA options.

• 401(k) matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support.

• Up to $20k in fertility services (IUI and IVF).

• Reimbursement for surrogacy and adoption.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping via Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning tools.

• Annual bonus.

• Equity options.