Senior UC Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording standards.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Cultivate relationships and manage technical coordination with Telecom Service Providers.

• Configure, assist, and troubleshoot SIP Trunking connections.

• Spearhead incident management for issues related to the Unified Communications platform, including triage, escalation, and resolution.

• Manage vendor escalation procedures for Cisco, telecom carriers, and other UC providers.

• Collaborate with business units and stakeholders to address UC service needs, modifications, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with associated requirements.

• Assist with Microsoft Teams Meetings and other related collaboration services.

• Monitor the health of the UC platform using observability and logging tools such as Splunk.

• Administer and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Support planned engineering changes, maintenance windows, and critical deployments during weekends and off-hours.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in Unified Communications engineering and support roles.

• Practical experience in administering the Cisco Webex Control Hub.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and associated platforms.

• Understanding of network connectivity fundamentals relevant to UC services.

• Basic knowledge of network routing and bandwidth management principles.

• Experience with UC observability and monitoring methodologies.

• Proficient in using Splunk for UC platform monitoring.

• Experience in managing and analyzing Call Detail Records (CDR).

• Background in SIP Trunking and coordination with Telecom Service Providers.

• Familiarity with incident management and vendor escalation processes.

• Competence in using Copilot and other AI productivity tools is preferred.

• Experience with trading floor communication systems or turret systems (like IPC Connexus) is advantageous.

• Familiarity with E911 solutions (such as Red Sky) is an asset.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Relevant Cisco certifications, such as CCNP Collaboration or similar, are preferred.

🏝️ Benefits

• Competitive salary and benefits package, including health insurance.

• Relocation assistance program.

• Flexibility for remote work and a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship programs available.

• Participation in impactful projects for leading global clients.

• An inclusive and supportive workplace environment.

• Regular team-building and social events for employees.