Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms within a production environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording standards.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communication on the trading floor.

• Foster relationships and handle technical coordination with Telecom Service Providers.

• Configure, maintain, and troubleshoot SIP Trunking connectivity.

• Lead incident management for Unified Communications (UC) platform issues, including triaging, escalating, and resolving incidents.

• Manage vendor escalation processes for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders regarding UC service requirements, modifications, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of the UC platform using observability and logging tools such as Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available to work weekends and during off-hours as necessary for planned engineering changes, maintenance, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• A minimum of 10 years of experience in Unified Communications engineering/support roles.

• Practical experience with Cisco Webex Control Hub administration.

• Strong understanding of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of network connectivity fundamentals related to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience with UC observability and monitoring methodologies.

• Proficiency in using Splunk for UC platform monitoring.

• Experience in managing and analyzing Call Detail Records (CDR).

• Background in SIP Trunking and coordinating with Telecom Service Providers.

• Experience in incident management and vendor escalation procedures.

• Familiarity with Microsoft Teams Meetings and collaboration platforms.

• Willingness to support weekend maintenance and off-hours engineering changes as needed.

• Experience with trading floor communications/turret systems (IPC Connexus or similar) is advantageous.

• Familiarity with E911 solutions (Red Sky or similar) is a plus.

• Relevant Cisco certifications (e.g., CCNP Collaboration or similar) are preferred.

• Ability to utilize Copilot and other AI productivity tools is a plus.

🏝️ Benefits

• Competitive compensation and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Availability of certification programs.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship possibilities.

• Collaboration on impactful projects for leading global clients.

• An inclusive and supportive work atmosphere.

• Regular team-building social events organized by the company.