Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording standards.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Manage relationships and coordinate technical aspects with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity.

• Lead incident management for Unified Communications (UC) platform issues, encompassing triage, escalation, and resolution.

• Manage vendor escalation processes for Cisco, telecom providers, and other UC vendors.

• Collaborate with business units and stakeholders regarding UC service needs, modifications, and incidents.

• Support Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of UC platforms using observability and logging tools like Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available to work weekends and off-hours as required for planned engineering changes, maintenance, and critical deployments.

• Enhance the quality of documentation and promote knowledge-sharing practices across the team.

⛳️ Requirements

• Over 10 years of experience in engineering/support roles within Unified Communications.

• Practical experience with Cisco Webex Control Hub administration.

• Strong understanding of the architecture of Webex Calling and Webex Contact Center.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of network connectivity fundamentals as they pertain to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience with UC observability and monitoring strategies.

• Proficient in utilizing Splunk logging for UC platform monitoring.

• Skilled in managing and analyzing Call Detail Records (CDR).

• Experience with SIP Trunking and coordination with Telecom Service Providers.

• Familiar with incident management and vendor escalation processes.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Ability to work weekends and off-hours as required.

• Preferred: Relevant Cisco certifications (e.g., CCNP Collaboration or equivalent).

• Advantageous: Experience with trading floor communication/turret systems (IPC Connexus or similar).

• Advantageous: Experience with E911 solutions (Red Sky or similar).

• Nice to have: Ability to utilize Copilot and other AI productivity tools.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere Culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Internal mobility opportunities.

• Internship opportunities available.

• Inclusive and supportive work environment.

• Regular team-building social events within the company.