Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Manage and oversee Voice Recording platforms to ensure compliance with recording regulations.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Maintain relationships and coordinate technical aspects with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity.

• Lead incident management for issues related to the Unified Communications platform, including triage, escalation, and resolution.

• Oversee vendor escalation processes for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders regarding UC service requirements, changes, and incidents.

• Support Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Provide support for Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of the UC platform using observability and logging tools such as Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available to work on weekends and during off-hours for planned engineering changes, maintenance windows, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Minimum of 10 years of experience in Unified Communications engineering/support roles.

• Hands-on experience with Cisco Webex Control Hub administration.

• Strong understanding of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of network connectivity fundamentals as they pertain to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience with UC observability and monitoring methodologies.

• Proficient in using Splunk for UC platform monitoring.

• Experience in managing and analyzing Call Detail Records (CDR).

• Familiarity with SIP Trunking and coordination with Telecom Service Providers.

• Experience in incident management and vendor escalation processes.

• Proven experience with Microsoft Teams Meetings and collaboration platforms.

• Experience with trading floor communications or turret systems (IPC Connexus or similar) is an advantage.

• Experience with E911 solutions (Red Sky or similar) is a plus.

• Relevant Cisco certifications (e.g., CCNP Collaboration or equivalent) are preferred.

• Ability to utilize Copilot and other AI productivity tools is a valuable asset.

• Willingness to support weekend maintenance and engineering changes as required.

🏝️ Benefits

• Health insurance coverage.

• Relocation assistance program.

• Flexibility to work remotely / Embrace a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent development.

• Opportunities for internal mobility.

• Internship opportunities available.

• An inclusive and supportive work environment.

• Regular social events for team building within the company.