Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and manage Voice Recording platforms, ensuring adherence to recording compliance requirements.

• Assist in the operation of Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Cultivate technical relationships and coordinate with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity.

• Take the lead in incident management for Unified Communications (UC) platform-related issues, which includes triage, escalation, and resolution.

• Manage vendor escalation processes for Cisco, telecom carriers, and other UC service providers.

• Collaborate with business units and stakeholders regarding UC service requirements, changes, and incidents.

• Support Red Sky (E911) emergency calling services and ensure compliance with relevant requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of the UC platform using observability and logging tools like Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available to work weekends and off-hours as necessary for engineering changes, maintenance windows, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• A minimum of 10 years of experience in Unified Communications engineering/support roles.

• Practical experience in administering Cisco Webex Control Hub.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and platforms.

• Understanding of network connectivity fundamentals in relation to UC services.

• Basic knowledge of network routing and bandwidth management concepts.

• Experience with UC observability and monitoring methodologies.

• Proficient in utilizing Splunk for UC platform monitoring.

• Experience with managing and analyzing Call Detail Records (CDR).

• Background in SIP Trunking and coordinating with Telecom Service Providers.

• Familiarity with incident management and vendor escalation procedures.

• Ability to leverage Copilot and other AI productivity tools to enhance efficiency and productivity in daily engineering and support tasks.

• Experience with trading floor communication systems/turrets (IPC Connexus or similar) is advantageous.

• Familiarity with E911 solutions (Red Sky or similar) is an advantage.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Relevant Cisco certifications (e.g., CCNP Collaboration or similar) are preferred.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities.

• An inclusive and supportive work environment.

• Regular team-building social events within the company.