Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Administer and support the Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording regulations.

• Provide support for Trading Turret systems (IPC Connexus) used for voice communications on the trading floor.

• Foster relationships and manage technical coordination with Telecom Service Providers.

• Set up, support, and troubleshoot SIP Trunking connectivity.

• Lead incident management for issues related to the Unified Communications platform, including triage, escalation, and resolution.

• Manage vendor escalation processes for Cisco, telecom carriers, and other Unified Communications vendors.

• Collaborate with business units and stakeholders regarding UC service requirements, modifications, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of the UC platform using observability and logging tools such as Splunk.

• Manage and analyze Call Detail Records for reporting, troubleshooting, and compliance purposes.

• Support planned engineering changes, maintenance windows, critical deployments, and off-hours activities as needed.

• Enhance documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in roles related to Unified Communications engineering and support.

• Practical experience in administering Cisco Webex Control Hub.

• In-depth understanding of the architecture of Webex Calling and Webex Contact Center.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of network connectivity fundamentals as they pertain to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience in UC observability and monitoring practices.

• Proficiency with Splunk logging for monitoring UC platforms.

• Experience in managing and analyzing Call Detail Records (CDR).

• Expertise in SIP Trunking and coordination with Telecom Service Providers.

• Background in incident management and vendor escalation processes.

• Experience working with Microsoft Teams Meetings and collaboration platforms.

• Relevant Cisco certifications (such as CCNP Collaboration or equivalent) are preferred.

• Experience with trading floor communication systems or turret systems (like IPC Connexus) is advantageous.

• Familiarity with E911 solutions (such as Red Sky) is a plus.

• Ability to utilize Copilot and other AI productivity tools is a nice-to-have.

• Willingness to support weekend maintenance and off-hours engineering changes as required.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Availability of internship opportunities.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment.

• Regular team-building social events within the company.