Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for the Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms while ensuring adherence to recording standards.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Cultivate relationships and coordinate technical efforts with Telecom Service Providers.

• Configure, support, and resolve issues related to SIP Trunking connectivity.

• Lead incident management for Unified Communications (UC) platform issues, including triage, escalation, and resolution processes.

• Manage vendor escalation processes for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders to address UC service requirements, modifications, and incidents.

• Support Red Sky (E911) emergency calling services and ensure compliance with associated regulations.

• Assist with Microsoft Teams Meetings and other related collaboration services.

• Monitor the health of UC platforms using observability and logging tools like Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Provide support during weekends and off-hours for planned engineering changes, maintenance activities, and critical deployments.

• Continuously improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in Unified Communications engineering and support roles.

• Practical experience with Cisco Webex Control Hub administration.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and associated platforms.

• Understanding of network connectivity principles as they relate to UC services.

• Basic knowledge of network routing and bandwidth management techniques.

• Experience with UC observability and monitoring methodologies.

• Proficiency in using Splunk for UC platform monitoring.

• Experience managing and analyzing Call Detail Records (CDR).

• Familiarity with SIP Trunking and coordinating with Telecom Service Providers.

• Experience in incident management and vendor escalation procedures.

• Ability to utilize Copilot and other AI productivity tools to enhance efficiency and productivity (preferred).

• Experience with trading floor communications/turret systems (IPC Connexus or similar) (preferred).

• Familiarity with E911 solutions (Red Sky or similar) (preferred).

• Experience working with Microsoft Teams Meetings and collaboration platforms (preferred).

• Relevant Cisco certifications, such as CCNP Collaboration or equivalent (preferred).

🏝️ Benefits

• Comprehensive compensation and benefits package, which includes health insurance.

• Relocation assistance program.

• Flexibility for remote work and a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities available.

• Internship opportunities offered.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment that encourages open communication.

• Regular team-building social events organized by the company.