Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and support Voice Recording platforms, ensuring adherence to recording regulations.

• Assist with Trading Turret systems (IPC Connexus) for voice communications on the trading floor.

• Manage relationships and technical coordination with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity issues.

• Lead incident management for Unified Communications (UC) platform challenges, including triage, escalation, and resolution processes.

• Direct vendor escalation procedures for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders regarding UC service needs, changes, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of UC platforms using observability and logging tools such as Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Support planned engineering changes, maintenance windows, and critical deployments during weekends and off-hours.

• Enhance documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in Unified Communications engineering and support roles.

• Practical experience with Cisco Webex Control Hub administration.

• In-depth understanding of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of network connectivity principles related to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience with UC observability and monitoring practices.

• Proficient in using Splunk for UC platform monitoring.

• Experience in managing and analyzing Call Detail Records (CDR).

• Experience coordinating with Telecom Service Providers regarding SIP Trunking.

• Familiarity with incident management and vendor escalation processes.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Willingness to support weekend maintenance and off-hours engineering changes.

• Experience with trading floor communications and turret systems (IPC Connexus or similar) is advantageous.

• Familiarity with E911 solutions (Red Sky or similar) is a plus.

• Relevant Cisco certifications, such as CCNP Collaboration or equivalent, are preferred.

• Ability to utilize Copilot and other AI productivity tools is a desirable asset.

🏝️ Benefits

• Health insurance.

• Relocation program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Opportunities for internal mobility.

• Internship programs available.

• An inclusive and supportive work environment.

• Regular team-building social events hosted by the company.

• Commitment to equal opportunity employment.