Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for the Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording compliance standards.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Foster relationships and manage technical coordination with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity issues.

• Lead incident management efforts for UC platform challenges, including triaging, escalating, and resolving issues.

• Take ownership of vendor escalation processes for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders to address UC service requirements, modifications, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with requirements.

• Assist with Microsoft Teams Meetings and related collaboration services.

• Monitor the health of UC platforms using observability and logging tools like Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available to work weekends and off-hours as necessary for planned engineering changes, maintenance windows, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• A minimum of 10 years of experience in Unified Communications engineering or support roles.

• Practical experience with Cisco Webex Control Hub administration.

• Strong understanding of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of network connectivity fundamentals as they pertain to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience with UC observability and monitoring methodologies.

• Proficiency with Splunk logging for monitoring UC platforms.

• Experience managing and analyzing Call Detail Records (CDR).

• Familiarity with SIP Trunking and coordination with Telecom Service Providers.

• Experience with incident management and vendor escalation processes.

• Experience working with Microsoft Teams Meetings and collaboration platforms.

• Willingness to work weekends and off-hours as required.

• Relevant Cisco certifications (e.g., CCNP Collaboration or equivalent) are preferred.

• Experience with trading floor communications or turret systems (such as IPC Connexus) is advantageous.

• Familiarity with E911 solutions (like Red Sky or similar) is a plus.

• Ability to utilize Copilot and other AI productivity tools is a desirable skill.

🏝️ Benefits

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent development.

• Internal mobility opportunities available.

• Internship programs offered.

• Collaborate on significant projects for leading global clients.

• Inclusive and supportive work environment.

• Regular team-building social events organized by the company.