Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for the Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms, ensuring compliance with recording standards.

• Assist in the functionality of Trading Turret systems (IPC Connexus) for voice communications on the trading floor.

• Handle technical coordination with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity issues.

• Lead incident management processes, including triage, escalation, and resolution of issues.

• Manage vendor escalation procedures for Cisco, telecom carriers, and other Unified Communications vendors.

• Collaborate with business units and stakeholders to address Unified Communications requirements, changes, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance.

• Assist with Microsoft Teams Meetings and collaboration services.

• Monitor the health of Unified Communications platforms using Splunk and various observability/logging tools.

• Manage and analyze Call Detail Records for reporting purposes, troubleshooting, and compliance adherence.

• Be available to work on weekends and during off-hours as necessary for maintenance windows and critical deployments.

• Enhance documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in Unified Communications engineering and support roles.

• Practical experience with Cisco Webex Control Hub administration.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and associated platforms.

• Understanding of network connectivity fundamentals as they relate to Unified Communications services.

• Basic knowledge of network routing and bandwidth management principles.

• Experience in UC observability and monitoring practices.

• Proficiency with Splunk logging for monitoring UC platforms.

• Experience in managing and analyzing Call Detail Records (CDR).

• Knowledge of SIP Trunking and coordination with Telecom Service Providers.

• Familiarity with incident management and vendor escalation processes.

• Ability to utilize Copilot and other AI productivity tools.

• Experience with trading floor communications and turret systems is advantageous.

• Familiarity with E911 solutions is a plus.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Relevant Cisco certifications, such as CCNP Collaboration, are preferred.

• Willingness to support weekend maintenance and off-hours engineering changes.

🏝️ Benefits

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work options.

• Opportunities for professional development.

• Access to certification programs.

• Participation in mentorship and talent investment initiatives.

• Internal mobility opportunities within the organization.

• Internship opportunities available.

• Engage in impactful projects for leading global clients.

• Work in an inclusive and supportive environment.

• Attend regular team-building social events.