Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for the Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording standards.

• Assist with Trading Turret systems (IPC Connexus) for voice communications on the trading floor.

• Foster relationships and manage technical coordination with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connections.

• Lead incident management for Unified Communications (UC) platform issues, including triage, escalation, and resolution.

• Handle vendor escalation processes for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders regarding UC service requirements, modifications, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and related collaborative services.

• Monitor the health of the UC platform using observability and logging tools like Splunk.

• Manage and evaluate Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available to work weekends and off-hours as necessary for planned engineering changes, maintenance windows, and critical deployments.

• Continually improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in Unified Communications engineering or support roles.

• Practical experience with Cisco Webex Control Hub administration.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and platforms.

• Understanding of network connectivity fundamentals as they pertain to UC services.

• Basic knowledge of network routing and bandwidth management.

• Experience with UC observability and monitoring practices.

• Proficiency in using Splunk for UC platform monitoring.

• Experience managing and analyzing Call Detail Records (CDR).

• Experience with SIP Trunking and coordination with Telecom Service Providers.

• Familiarity with incident management and vendor escalation processes.

• Experience working with Microsoft Teams Meetings and collaboration platforms.

• Capability to support weekend maintenance and off-hours engineering changes as required.

• Experience with trading floor communications or turret systems (such as IPC Connexus) is preferred.

• Familiarity with E911 solutions (like Red Sky or similar) is a plus.

• Relevant Cisco certifications (e.g., CCNP Collaboration or similar) are desirable.

• Ability to utilize Copilot and other AI productivity tools is advantageous.

🏝️ Benefits

• Comprehensive compensation and benefits package, including health insurance.

• Relocation assistance program.

• Flexibility for remote work through a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment programs for talent development.

• Opportunities for internal mobility.

• Internship opportunities available.

• Collaborate on impactful projects for leading global clients.

• Inclusive and supportive work environment that encourages open communication.

• Regular team-building social events organized by the company.