Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for the Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and manage Voice Recording platforms, ensuring adherence to recording compliance standards.

• Assist with Trading Turret systems (IPC Connexus) to facilitate voice communications on the trading floor.

• Foster and manage relationships along with technical coordination with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity issues.

• Lead incident management efforts for UC platform challenges, including triage, escalation, and resolution processes.

• Take ownership of vendor escalation procedures for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders on UC service needs, modifications, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of the UC platform utilizing observability and logging tools such as Splunk.

• Manage and analyze Call Detail Records (CDR) for purposes of reporting, troubleshooting, and compliance.

• Support planned engineering modifications, maintenance windows, off-hours work, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• A minimum of 10 years of experience in Unified Communications engineering or support roles.

• Practical experience with Cisco Webex Control Hub administration.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and related platforms.

• Understanding of network connectivity principles as they pertain to UC services.

• Basic comprehension of network routing and bandwidth management.

• Experience with UC observability and monitoring best practices.

• Proficiency in using Splunk for UC platform monitoring and logging.

• Experience in managing and analyzing Call Detail Records (CDR).

• Familiarity with SIP Trunking and coordination with Telecom Service Providers.

• Experience in incident management and vendor escalation protocols.

• Experience collaborating with Microsoft Teams Meetings and similar platforms.

• Relevant Cisco certifications (e.g., CCNP Collaboration or equivalent) are preferred.

• Experience with trading floor communications and turret systems (IPC Connexus or comparable) is advantageous.

• Experience with E911 solutions (Red Sky or equivalent) is a plus.

• Familiarity with AI productivity tools such as Copilot is beneficial.

• Willingness to support weekend maintenance and engineering changes as required.

🏝️ Benefits

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Participation in mentorship and talent investment initiatives.

• Internal mobility opportunities available.

• Internship opportunities for aspiring professionals.

• Collaborate on impactful projects for leading global clients.

• Inclusive and supportive work environment.

• Regular company social events focused on team-building.