Senior UC Engineer

This is a fully remote position, open to applicants in Spain, +1 more country.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a production environment.

• Oversee and support Voice Recording platforms, ensuring adherence to recording compliance requirements.

• Assist in managing Trading Turret systems (IPC Connexus) for voice communications on the trading floor.

• Cultivate relationships and manage technical coordination with Telecom Service Providers.

• Configure, maintain, and troubleshoot SIP Trunking connectivity.

• Lead incident management for Unified Communications (UC) platform issues, including triage, escalation, and resolution.

• Take ownership of vendor escalation processes for Cisco, telecom carriers, and other UC vendors.

• Collaborate with business units and stakeholders regarding UC service needs, changes, and incidents.

• Provide support for Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and related collaboration services.

• Monitor the health of the UC platform utilizing observability and logging tools such as Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Be available for weekend and off-hour work as necessary for planned engineering changes, maintenance windows, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• A minimum of 10 years of experience in Unified Communications engineering or support roles.

• Demonstrable hands-on experience with Cisco Webex Control Hub administration.

• In-depth knowledge of Webex Calling and Webex Contact Center architecture.

• Familiarity with voice recording functionalities and related platforms.

• Understanding of network connectivity fundamentals in relation to UC services.

• Basic knowledge of network routing and bandwidth management principles.

• Experience with UC observability and monitoring methodologies.

• Proficient in using Splunk for UC platform monitoring.

• Experience managing and analyzing Call Detail Records (CDR).

• Knowledge of SIP Trunking and coordination with Telecom Service Providers.

• Background in incident management and vendor escalation processes.

• Familiarity with utilizing Copilot and other AI productivity tools is considered a plus.

• Experience with trading floor communications or turret systems (IPC Connexus or similar) is advantageous.

• Background in E911 solutions (Red Sky or similar) is an advantage.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Relevant Cisco certifications, such as CCNP Collaboration or equivalent, are preferred.

• Willingness to work weekends and off-hours as required.

• Capability to work remotely from either Spain or the United States.

🏝️ Benefits

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work / Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities.

• Internship opportunities available.

• Collaboration on significant projects for leading global clients.

• An inclusive and supportive work environment.

• Regular team-building social events organized by the company.