Senior UC Engineer

This is a fully remote position, open to applicants in California.

📋 Description

• Provide support and administration for Cisco Webex Calling and Webex Contact Center platforms in a live environment.

• Oversee and maintain Voice Recording platforms, ensuring adherence to recording regulations.

• Assist with Trading Turret systems (IPC Connexus) for voice communications on the trading floor.

• Foster relationships and technical coordination with Telecom Service Providers.

• Configure, support, and troubleshoot SIP Trunking connectivity issues.

• Lead the incident management process for UC platform challenges, including triage, escalation, and resolution.

• Manage vendor escalation processes for Cisco, telecom carriers, and other UC service providers.

• Collaborate with business units and stakeholders on UC service needs, modifications, and incidents.

• Support Red Sky (E911) emergency calling services and ensure compliance with related requirements.

• Assist with Microsoft Teams Meetings and associated collaboration services.

• Monitor the health of UC platforms using observability and logging tools, including Splunk.

• Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance purposes.

• Provide support during weekends and off-hours for planned engineering changes, maintenance windows, and critical deployments.

• Improve documentation quality and promote knowledge-sharing practices within the team.

⛳️ Requirements

• Over 10 years of experience in Unified Communications engineering or support roles.

• Hands-on expertise with Cisco Webex Control Hub administration.

• Strong understanding of the architecture of Webex Calling and Webex Contact Center.

• Familiarity with voice recording functionalities and platforms.

• Knowledge of fundamental network connectivity principles related to UC services.

• Basic understanding of network routing and bandwidth management.

• Experience with UC observability and monitoring practices.

• Proficient in using Splunk for UC platform monitoring.

• Experience in managing and analyzing Call Detail Records (CDR).

• Proficient in SIP Trunking and coordination with Telecom Service Providers.

• Experience in incident management and vendor escalation procedures.

• Willingness to work weekends and off-hours as required.

• Experience with trading floor communication systems or turret systems (such as IPC Connexus) is a plus.

• Familiarity with E911 solutions (like Red Sky or similar) is advantageous.

• Experience with Microsoft Teams Meetings and collaboration platforms.

• Relevant Cisco certifications, such as CCNP Collaboration or similar, are preferred.

• Ability to utilize Copilot and other AI productivity tools is a desirable asset.

🏝️ Benefits

• Comprehensive compensation and benefits package.

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work and a Work From Anywhere culture.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and talent investment initiatives.

• Internal mobility opportunities available.

• Internship opportunities offered.

• Collaborate on impactful projects for leading global clients.

• An inclusive and supportive work environment.

• Regular team-building social events within the company.