Senior Training Manager, Patient Services

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Create, develop, and implement compliant learning solutions that enhance participant effectiveness and credibility.

• Establish trust and credibility with key stakeholders through consistent communication, feedback, and strong collaborative relationships.

• Utilize existing Learning and Development platforms and Franchise training materials to minimize redundant efforts.

• Engage directly and transparently with key stakeholders to build positive relationships and ensure mutual alignment.

• Offer candid, specific verbal and written feedback to training participants, highlighting strengths, areas for development, and strategies for improved performance.

• Evaluate participant skill levels and adapt coaching and training methods to cater to individual learning requirements.

• Cultivate Guest Trainers and/or Regional Field Trainers by assigning significant roles during foundational training and ongoing education.

• Incorporate training initiatives into franchise team business plans by leveraging knowledge of stakeholder businesses, strategies, and priorities.

• Spearhead cross-functional projects and support special initiatives within the training department.

• Aid in the onboarding, development, and mentoring of other National Training Managers.

• Carry out responsibilities with minimal guidance or direction from senior leadership.

• Collaborate with Learning and Development, Therapeutic Business Unit, Franchise Marketing, and AbbVie Patient Services leadership.

⛳️ Requirements

• Bachelor’s degree.

• Familiarity with adult learning principles.

• Demonstrated experience in developing and utilizing learning and teaching platforms, including PowerPoint, Articulate Rise, and iSpring.

• Three or more years of pharmaceutical field experience as an Account Executive or Field Reimbursement Manager, with deep understanding of the access and reimbursement landscape; or relevant prior training experience.

• Previous experience leading projects with regional or national significance.

• Proven track record of high performance and a strong grasp of factors that contribute to success in a commercial organization.

• Capacity to collaborate with individuals at all management levels and align training with business strategies.

• Ability to incorporate business trends, brand strategies, and market drivers into plans that enhance competitive advantage.

• Experience with learning management systems (LMS) is preferred.

• Previous sales, training, or access and reimbursement experience in the Migraine or Psychiatry sectors is preferred.

• Understanding of basic AI principles to enhance training efficiency and content development is preferred.

• Knowledge and exposure to health sciences, market access, and/or account management is preferred.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance.

• 401(k) plan.

• Eligibility to participate in long-term incentive programs.

• Option for remote work.

• Equal opportunity employment.

• Reasonable accommodations for applicants from the US & Puerto Rico.