Senior Trainer, Revenue Cycle Managed Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide engaging instructor-led and virtual training sessions for both onshore and global revenue cycle teams.

• Facilitate onboarding for new hires, as well as training specific to clients, systems, workflows, refreshers, cross-training, and remediation.

• Clarify revenue cycle workflows, system actions, payer requirements, policies, and client expectations.

• Conduct demonstrations, guided practice, scenario-based exercises, hands-on applications, and lead discussions among learners.

• Assess learner understanding and operational readiness through observation, practice, knowledge checks, assessments, and validation of performance.

• Offer feedback, coaching, reinforcement, and communicate any concerns regarding readiness or knowledge gaps.

• Assist with train-the-trainer initiatives.

• Create, revise, and maintain Standard Reference Guides (SRGs), Standard Operating Procedures (SOPs), job aids, process maps, decision trees, quick-reference guides, and role-specific work instructions.

• Observe process demonstrations and interview subject matter experts to accurately capture workflows.

• Convert intricate revenue cycle processes into clear, step-by-step instructions.

• Document system actions, decision points, business rules, exceptions, dependencies, escalation paths, and client requirements.

• Validate documentation with operational and client subject matter experts.

• Ensure consistency between documentation, training materials, and approved workflows.

• Analyze audit findings, performance trends, recurring errors, learner feedback, and operational changes.

• Provide targeted refresher or remediation training to address validated knowledge and skill gaps.

• Suggest updates to training materials and documentation.

• Monitor training and documentation deliverables, including reviews, approvals, revisions, and completion status.

• Collaborate with Quality, Operations leaders, client SMEs, and stakeholders to align training with operational priorities and service level agreements (SLAs).

• Support change management initiatives, client implementations, operational transitions, system modifications, and process improvement projects.

⛳️ Requirements

• Minimum of 5 years of experience in healthcare revenue cycle operations, operational training, onboarding, enablement, or a related field.

• Experience in delivering both instructor-led and virtual training in an operational context.

• Capability to translate complex business processes into comprehensive, detailed, step-by-step operational documentation.

• Familiarity with healthcare revenue cycle operations, including registration, billing, claims processing, denials management, accounts receivable, or reimbursement.

• Exceptional skills in facilitation, presentation, written communication, interviewing, and interpersonal relations.

• Ability to master complex workflows and systems through interviews, demonstrations, observations, and hands-on discovery.

• Proficient in organizing intricate information for operational audiences while maintaining accuracy across all materials.

• Capable of managing multiple assignments and adapting to changing priorities in a fast-paced, client-service environment.

• Proficiency in Microsoft 365, including Word, PowerPoint, Excel, Teams, and SharePoint.

• Willingness to travel up to 25%, which may include potential nearshore travel.

• Preferred: Bachelor’s degree in adult education, communications, instructional design, or a related field, or professional certifications in training facilitation/design or instructional design.

• Preferred: Experience with managed services, outsourced operations, consulting engagements, or geographically distributed teams.

• Preferred: Knowledge of instructional design principles, adult learning methodologies, curriculum development, or eLearning development.

• Preferred: Experience with Articulate 360, Camtasia, Learning Management Systems, or similar technologies.

• Preferred: Experience documenting and training workflows within Epic, Oracle, or other healthcare revenue cycle platforms.

• Preferred: Revenue cycle certification such as CRCR, CHFP, or CPC, or other credentials in training, facilitation, or adult learning.

• Preferred: Experience collaborating with Quality or Performance teams to resolve operational errors and performance gaps.

🏝️ Benefits

• Annual performance bonuses may be available for salaried positions.

• Additional benefits and perks may be provided depending on the position and employment terms.

• Supportive, enjoyable, honest, and autonomous workplace environment.

• A diverse and inclusive atmosphere where employees feel valued and empowered.