Senior Telecommunications Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Plan, coordinate, and oversee technical and operational tasks, ensuring that deadlines, quality standards, and service level agreements (SLAs) are fulfilled.

• Organize and enhance operational and support processes, workflows, procedures, and controls.

• Evaluate incidents, requests, operational metrics, and statistics to identify discrepancies and areas for improvement.

• Perform quality audits of support services and evaluate compliance with established processes and standards.

• Create and track action plans to rectify nonconformities, risks, and operational inconsistencies.

• Monitor key performance indicators (KPIs) and SLAs, compiling technical and management reports and analyses.

• Facilitate process management, governance, and the ongoing enhancement of ICT services.

⛳️ Requirements

• A Bachelor’s degree in Telecommunications Engineering, Electrical Engineering, Electronics Engineering, or Electrotechnical Engineering.

• Active professional registration with CREA.

• Professional experience that aligns with the responsibilities of the role.

• Familiarity with process management, performance metrics, auditing, and service quality.

• Proficient in analyzing incidents, requests, and operational data.

• Experience in developing and monitoring action plans.

• Background in engineering, telecommunications, ICT operations, or ICT support activities.

• Knowledge of metrics, SLAs, auditing, incident management, and process management.

• Familiarity with ITIL, ITSM, and root cause analysis (RCA) is preferred.

🏝️ Benefits

• 100% remote work, depending on the contract model.

• This position is also open to individuals with disabilities (PwD).