Senior Telecom Billing Specialist

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Provide guidance to account managers, accounting teams, and management regarding optimal practices for managing billing disputes.

• Engage in negotiations with customers and carriers based on contractual agreements and industry standards.

• Detect, analyze, and address fraudulent activities and billing inaccuracies involving vendors and customers.

• Manage the complete lifecycle of customer and vendor disputes, encompassing intake, tracking, and documented resolutions.

• Address discrepancies, overcharges, and outstanding balances caused by various factors including quantities, rates, currency, and other underlying issues.

• Examine call and messaging data to uncover billing inconsistencies and potential fraud indicators.

• Create dashboards that communicate metrics related to the dispute lifecycle.

• Review contracts and interpret the differences between expected and actual invoices.

• Facilitate negotiations for dispute resolutions, settlements, and payment arrangements.

• Collaborate with data analytics, engineering, and accounting teams to ensure account reconciliation.

⛳️ Requirements

• Over 8 years of professional experience in telecom billing, revenue assurance, wholesale SMS billing settlements, and/or CPaaS fraud operations.

• Excellent written and verbal communication abilities.

• Proven experience in constructively negotiating disputes with customers or vendors.

• Background in collections, dispute resolution, or billing analysis.

• Project management experience.

• Proficient in data manipulation using Excel, Google Sheets, Looker, or SQL.

• Familiarity with the A2P SMS ecosystem, international traffic routing, IRSF, AIT, and ecosystem profit chains.

• Knowledge of AIT and industry standards for fraud handling from organizations such as i3forum, GSMA, MEF, or ITW Global Leaders’ Forum.

• Understanding of Call Detail Records and the capability to build robust dispute case files.

• Experience with workflow platforms like Airtable or in creating dashboards.

• Background in the telecom, technology, or consulting sectors.

• Proficiency in advanced data analysis techniques such as Python or scripting.

• Familiarity with AI and automation tools.

🏝️ Benefits

• Competitive salary.

• Generous paid time off.

• Extensive parental leave.

• Wellness leave.

• Comprehensive healthcare benefits.

• Retirement savings program.

• Support for employee volunteering and donation initiatives.