Senior Technical Writer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with subject matter experts, engineers, and product teams to define, design, create, and maintain essential documentation for Ping Identity products and services.

• Produce documentation for cloud-based services and/or on-premise software aimed at end-users, admins, developers, integrators, and DevOps personnel.

• Conduct investigations, research, and gain a thorough understanding of products and their underlying standards.

• Convert complex technical concepts into clear, concise, and user-friendly content, enriched with real-world examples and use cases.

• Advocate for documentation during product planning and feature scoping meetings throughout the software development lifecycle.

• Utilize AsciiDoc in a Docs-as-Code authoring and publishing environment, leveraging GitHub.

• Adhere to the software development lifecycle process to anticipate and identify documentation requirements.

• Provide constructive structural and technical edits for writers and developer-contributed content.

⛳️ Requirements

• Previous experience or exposure to software development, including knowledge of Agile development methodologies.

• Proven ability to manage multiple projects simultaneously, meeting deadlines and quality standards with minimal supervision.

• Capability to proactively explore unreleased features, test early-stage software, and gather insights independently while collaborating with engineering teams.

• Familiarity with markdown languages, version control tools, single-source techniques, metadata/tagging, and integrated development environments (IDEs).

• Experience with Jira and Confluence or similar project management tools.

• Proficiency in using AI assistants (Claude, ChatGPT, Gemini, Copilot) for code generation, use case creation, draft summarization, and style guide verification.

• Understanding of how documentation sites are constructed and published, including familiarity with Jenkins and Antora.

• Strong ability to collaborate effectively both in-person and remotely.

• Experience in providing constructive structural and technical edits for writers or developer-contributed content.

• Capability to create user-friendly content for human readers while structuring documentation for AI tools, search engines, and coding assistants.

• Experience in a Docs-as-Code environment is considered advantageous.

• Scripting/programming experience with Java, Bash, Python, or JavaScript is a plus.

• Experience in building, installing, configuring, and debugging client and server software is beneficial.

• Familiarity with documenting identity and access management applications for advanced users is an advantage.

• Experience in creating documentation for a developer audience, particularly API documentation, is advantageous.

• Ability to simplify complex content is a plus.

• Adaptability and willingness to learn new technologies and tools are advantageous.

• Experience in writing and maintaining AI skill files and instructions for AI agents and developer tooling is a plus.

🏝️ Benefits

• Flexible, collaborative work environment.

• Employee Resource Groups.

• Regular company and team bonding events.

• Competitive benefits and perks.

• Global volunteering and community initiatives.

• Generous PTO & Holiday Schedule.

• Parental Leave.

• Progressive Healthcare Options.

• Retirement Programs.

• Opportunity for Education Reimbursement.

• Commuter Offset (Specific locations).