Senior Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the senior point of escalation for intricate customer tickets related to data integrity challenges (routes, scheduling, geofences, work orders) across RCC and SmartCities.

• Develop and manage SQL queries/reports on SQL Server and MySQL, adhering to the query standards of each platform.

• Identify the root causes of data issues, including erroneous direct database updates, table synchronization failures, and data corruption from devices.

• Diagnose fleet hardware, including Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers.

• Monitor and document escalations in Jira, utilizing predefined issue-type conventions.

• Create and sustain internal tools and references to expedite investigation processes.

⛳️ Requirements

• Proficient in SQL (SQL Server and MySQL), with a focus on complex joins and root-cause query troubleshooting.

• Experience in resolving data integrity issues within a production, customer-facing environment.

• Comfortable diagnosing hardware/software integrations in vehicles.

• Familiarity with ticketing systems (Jira or similar).

• Strong skills in root-cause analysis and effective technical communication.

• Preferred: Background in routing, fleet, or municipal software.

• Preferred: Experience with GPS/telematics data.

• Preferred: Proven ability to build internal tools to assist in investigations.

🏝️ Benefits

• Comprehensive benefits package (medical with HSA option, vision, dental, and life insurance).

• Paid parental leave.

• Medical and Dependent FSA.

• 401K matching.

• Unlimited paid time off (PTO).

• Ten company holidays.

• One volunteer day.

• Summer Fridays.