Help Desk Technician

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Deliver client assistance and resolve technical problems through email, phone, and chat.

• Comprehend clients’ business and software requirements.

• Address technical concerns by guiding clients through specific features of the LEAP software product.

• Keep a product log that documents identified issues and requests for new features.

• Enhance LEAP’s self-support center by creating written how-to articles, demo videos, and other self-help resources.

• Work autonomously and effectively to meet deadlines.

• Complete a 40-hour weekly shift from 9 a.m. to 6 p.m. daily once fully trained.

• Participate in interviews via Zoom and attend a final in-person interview at the Jersey City office.

⛳️ Requirements

• One year of customer service experience is required.

• Experience in accounting or law is advantageous but not mandatory.

• Exceptional communication, customer service, and writing skills are essential.

• Proven knowledge of SQL and Access databases.

• Proficiency in computer skills with basic troubleshooting knowledge, including file and folder management, network drives, folder mapping, and installation issues.

• Familiarity with Microsoft products, including MS Word and Excel.

• Strong teamwork abilities and interpersonal skills.

• Excellent collaborative attitude.

• Clear understanding of LEAP culture.

• Capability to excel in an intellectually stimulating, high-energy team environment.

• Attention to detail and effective time management skills.

• Ability to work independently within a team setting.

• Capacity to meet deadlines and commit to team objectives.

• Must reside in the Tri-State area.

• Availability to attend annual in-person training in Jersey City, if necessary.

• Candidates utilizing AI in the interview process will not be considered.

🏝️ Benefits

• LEAP-provided training, equipment, mentoring, and support.

• Medical, Dental, and Vision Plans available.

• 401k with a company matching program.

• Virtual staff events.

• Employee assistance plans.

• Flexible annual leave.

• Opportunity for company shares.