Junior Technical Support Specialist

This is a fully remote position, open to applicants in Georgia, +2 more countries.

📋 Description

• Become a part of the internal support team dedicated to B2B retail.

• Assist account managers, commercial teams, and operations teams in resolving issues when things don't function as intended.

• Analyze problems, determine root causes, and implement solutions.

• Collaborate closely with a small team of two alongside the team lead.

• Provide support to colleagues across the organization in an international environment.

⛳️ Requirements

• A minimum of 1 year of experience in technical or customer support.

• Strong logical reasoning and analytical skills.

• Willingness to work with substantial amounts of technical data.

• Outstanding written communication abilities.

• Comfort with regular, repetitive, and routine tasks, demonstrating attention to detail and patience.

• A genuine interest in the technical aspects of the product and in identifying the root causes of issues.

• An open, friendly, and approachable communication style.

• English proficiency at level B1 (Intermediate) or higher, as communication with international colleagues will be frequent.

• Basic SQL knowledge is a plus.

• Experience with Jira and CRM systems is advantageous.

• Familiarity with tools such as Postman, Grafana, or Kibana is a plus.

• Background in travel tech or B2B products is a plus.

🏝️ Benefits

• Flexible working hours and the option to work remotely.

• A motivated and supportive team that is passionate about their work, values one another, and grows together.

• Internal programs focused on onboarding and training, the development of soft skills, and leadership capabilities.

• Partial reimbursement for participation in external training and conferences.

• Corporate English language school offering group and individual lessons, as well as speaking clubs with colleagues from around the globe.

• Corporate discounts on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.