Senior Technical Support Engineer

This is a fully remote position, open to applicants in South Korea.

📋 Description

• Lead investigations on Akamai's Guardicore Microsegmentation and Zero Trust product for clients.

• Acquire and cultivate profound knowledge in micro-segmentation and zero trust network security.

• Provide guidance to large enterprise clients while maintaining robust relationships as the main technical contact.

• Take ownership of problem resolution and collaborate with internal teams.

• Assess technical issues and recommend preventative measures.

• Collaborate closely with Engineering teams regarding customer-related issues.

⛳️ Requirements

• Extensive experience in delivering technical solutions and support for enterprise clients.

• Previous experience as an Escalation Engineer collaborating with Support Engineers, R&D, and QA teams.

• Proficient in Linux and Windows operating systems (mandatory).

• Familiarity with networking, virtualization, cloud technologies, Kubernetes (K8S), and databases such as Elasticsearch, MongoDB, and PostgreSQL.

• A mindset focused on high availability and responsiveness.

• Exceptional communication skills for articulating complex technical information to both technical and non-technical audiences.

• Strong interpersonal skills with a customer-centric approach.

• Ability to establish and sustain professional relationships.

• Native proficiency in Korean.

• Business-level proficiency in spoken and written English.

🏝️ Benefits

• Opportunities for career advancement through GROW and Mentoring programs.

• Participation in internal events such as the APEX Expo.

• Access to LinkedIn Learning.

• A 15-minute exploratory conversation with the Recruiter.