Senior Technical Success Manager

This is a fully remote position, open to applicants in Florida, +5 more locations.

📋 Description

• Take ownership of customer onboarding, adoption, and ongoing success throughout the customer base.

• Anticipate customer consumption and document both opportunities and successes.

• Drive the adoption, optimization, and integration of New Relic within customer environments.

• Collaborate with Sales to uncover revenue opportunities through upselling new services and renewing contracts.

• Act as the customer's advocate with Product and Engineering teams.

• Maintain an in-depth understanding of customers' businesses and their technological growth strategies.

• Manage technical customer relationships and resolve technical issues in real time.

• Oversee the customer account base from a technical standpoint.

• Support New Relic's strategic initiatives and advocate for new product directions on behalf of customers.

• Travel as necessary for this field-based role.

⛳️ Requirements

• A minimum of 5 years of pre or post-sales experience in the software industry.

• At least 3 years of demonstrated pre or post-sales experience with enterprise customers.

• Strong technical foundation complemented by a sales/customer-oriented mindset.

• Eagerness to learn about new technologies.

• Interest in or prior experience with performance monitoring tools (infrastructure, application, web, mobile, or user experience).

• Capability to maintain project plans and documentation accurately.

• Proficient in English.

• Familiarity with one or more programming languages such as Java, .NET, Ruby, C, Python, Node.js, or Golang.

• Exposure to or interest in cloud technologies, including Kubernetes, containers, microservices, DevOps, or CI/CD.

• Background knowledge of mobile device platforms and architectures (iOS and Android).

• Visa sponsorship is not available.

• A criminal background check is required.

• A Bachelor's degree in Engineering/Computer Science or an equivalent field is preferred.

🏝️ Benefits

• Healthcare coverage.

• Dental insurance.

• Vision insurance.

• Parental leave and planning support.

• Mental health benefits.

• 401(k) plan with matching contributions.

• Flexible time-off policies.

• 11 paid holidays.

• Volunteer time off.

• Additional competitive benefits.

• Flexible workforce model, offering fully office-based, fully remote, or hybrid work options.