Senior Technical Program Manager, Services Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead the execution of programs across critical workstreams within Customer Outcomes.

• Take ownership of the operational cadence for threat intelligence collaborations, AI model program management, and strategic initiatives.

• Oversee SentinelOne's threat intelligence partnership portfolio and manage internal intelligence-sharing initiatives.

• Guide the lifecycle of partnerships from evaluation and onboarding through to governance, renewals, and performance assessment.

• Organize arrangements for AI model access, vendor programs, usage monitoring, and alignment of model deployment.

• Convert model capabilities and access conditions into project plans with defined milestones and success criteria.

• Monitor program progress, recognize risks, and ensure prompt delivery of AI-related projects.

• Lead high-profile ThreatOps engagements, industry assessments, threat reports, and specialized projects.

• Coordinate resources and stakeholders across functions, providing status updates to leadership.

• Establish program rhythms that include status reviews, decision logs, dependency tracking, KPI monitoring, and stakeholder communications.

• Identify operational challenges and implement improvements in processes, tools, or organizational structure.

⛳️ Requirements

• A combination of technical program management expertise and knowledge in the cybersecurity domain.

• 7 or more years of experience in technical program management, project management, or service delivery within a technology or cybersecurity organization.

• Proven track record in managing relationships with external vendors and partners, including contract governance, SLAs, data-sharing agreements, and performance evaluation.

• Familiarity with AI/ML model deployment, vendor model access programs, or related technical program management in AI-focused domains.

• Capability to translate intricate technical concepts into actionable project outputs and success criteria for both technical and non-technical stakeholders.

• Outstanding communication, negotiation, and stakeholder management abilities.

• Proficient in managing multiple projects concurrently.

• Proactive and accountable problem-solving approach, with the ability to establish structure in ambiguous situations.

• Bachelor’s degree or equivalent professional experience.

• Experience with cybersecurity solutions (EDR, XDR, threat intelligence platforms) or security operations is highly preferred.

• Familiarity with threat intelligence programs, the MITRE ATT&CK framework, or threat reporting is a significant advantage.

🏝️ Benefits

• Restricted Stock Units (RSUs)

• Employee Stock Purchase Plan (ESPP)

• Flexible time off

• Paid company holidays and paid sick leave

• Gender-neutral parental leave

• Grandparent leave

• Medical, dental, and vision insurance

• 401(k) retirement plan with employer matching

• Life and disability insurance

• Health and dependent care FSA

• Optional benefits (hospital, accident, critical illness)

• Employee Assistance Program (EAP)

• ARAG pre-paid legal services

• Nationwide pet insurance

• Cancer Care program

• Global business travel medical insurance

• Home office allowance

• Mobile phone reimbursement

• Wellness coaching

• Wellness/gym reimbursement

• Fertility benefits

• Adoption & surrogacy reimbursement