Senior Technical Operations Engineer

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Oversee intricate client onboarding processes, monitor implementations, conduct audits, and manage troubleshooting engagements.

• Create scalable technical solutions for web tracking, server-side tracking, Conversion APIs, and integrations of first-party data.

• Take charge of technical delivery for major enterprise clients, encompassing requirements gathering, solution design, implementation, validation, launch, and monitoring.

• Design and review implementations utilizing Google Tag Manager, server-side GTM, GA4, APIs, cloud platforms, SQL, and BigQuery.

• Guide integrations with platforms such as Meta, Google Ads, TikTok, Snapchat, Pinterest, and other marketing channels.

• Identify and resolve issues related to JavaScript, data layers, cookies, browser and server requests, API payloads, authentication, attribution, and event deduplication.

• Perform tracking and attribution audits, pinpoint root causes, and provide actionable recommendations to clients.

• Serve as the senior technical point of contact for clients, internal teams, and external technology partners.

• Convert business and measurement needs into actionable implementation plans and technical specifications.

• Evaluate team members’ outputs to ensure adherence to quality and documentation standards.

• Guide junior and mid-level team members through technical mentorship, knowledge-sharing sessions, and project assistance.

• Enhance implementation frameworks, quality assurance processes, monitoring systems, documentation, and operational workflows.

• Assist in presales and solutioning through discovery calls, technical feasibility assessments, and proposed architectural designs.

• Partner with product and engineering teams to address client requirements, integration challenges, and product enhancements.

• Lead investigations into incidents and ensure prompt resolution of critical data delivery issues.

⛳️ Requirements

• Over 5 years of experience in digital analytics, MarTech, AdTech, technical operations, analytics consulting, or a related discipline.

• In-depth hands-on expertise with Google Tag Manager and Google Analytics 4.

• Strong background in implementing or supporting server-side tracking and server-side GTM.

• Proficient JavaScript skills for tracking implementation, customization, validation, and troubleshooting.

• Experience in designing and troubleshooting REST API integrations, JSON payloads, authentication flows, and server-to-server data transmission.

• Practical experience with Conversion APIs or server-side integrations for major advertising platforms.

• Solid knowledge of SQL, BigQuery, databases, and techniques for data validation.

• Familiarity with cloud infrastructure such as Google Cloud Platform, AWS, or similar services.

• Comprehensive understanding of browser tracking, cookies, first-party data, attribution, event deduplication, data privacy, and consent management.

• Proven experience leading complex technical projects that involve client interactions.

• Ability to articulate technical architecture, risks, and recommendations clearly to both engineering teams and senior business stakeholders.

• Experience mentoring team members, evaluating technical work, or managing project delivery.

• Strong skills in ownership, prioritization, and stakeholder management.

• Preferred: background in mobile app analytics, Firebase, and mobile measurement partners.

• Preferred: experience with consent management platforms and privacy-focused measurement solutions.

• Preferred: previous work experience in a SaaS, analytics consultancy, agency, or enterprise MarTech environment.

• Preferred: involvement in presales discovery, solution design, estimates, or technical proposals.

• Preferred: knowledge of monitoring, alerting, logging, and incident-management practices.

🏝️ Benefits

• Lead technically challenging projects for global enterprise clients.

• Collaborate across leading advertising, analytics, cloud, and data platforms.

• Influence solution architecture and standards for technical delivery.

• Mentor and nurture a growing Technical Operations team.

• Assume significant ownership within a rapidly expanding MarTech SaaS company.

• Create a robust growth path toward technical leadership or delivery leadership.