Senior Technical Architect

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Oversee the comprehensive solution architecture for Zuora Billing throughout the subscription lifecycle, including amendments, renewals, cancellations, usage billing, rating, invoicing, credit memos, bill runs, and operational billing processes.

• Design and manage Zuora solutions tailored for subscription, consumption-based, and hybrid billing models.

• Architect and enhance Zuora Workflows, focusing on orchestration, error resolution, retry mechanisms, notifications, monitoring, exception management, and operational documentation.

• Lead the design for mediation and usage processing, covering ingestion, transformation, validation, aggregation, rating readiness, failure management, and reconciliation.

• Collaborate with Salesforce, Revenue Systems, Finance, Product Operations, Billing Operations, and Engineering teams throughout the Quote-to-Cash lifecycle.

• Assess downstream effects across Zuora Revenue, Workday, reporting, taxation, customer portals, entitlements, and revenue accounting.

• Design and document integrations between Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, middleware, and customer-facing systems.

• Establish design standards and best practices for Zuora configurations, workflows, billing rules, charge models, usage processing, invoice behavior, and data integrity.

• Facilitate solution design reviews to identify architectural risks, technical debt, operational deficiencies, and process vulnerabilities.

• Assist in complex incident and defect investigations and propose sustainable corrective measures.

• Define a comprehensive testing strategy, regression scope, usage/rating scenarios, billing validations, and release readiness criteria.

• Direct monitoring and observability requirements for workflows, mediation jobs, integrations, bill runs, and customer-impacting billing processes.

• Ensure adherence to change management protocols, access controls, audit standards, SOX regulations, and financial data integrity requirements.

• Create and sustain architecture documentation, including solution designs, workflow diagrams, integration maps, data flows, decision records, failure-mode analyses, and operational support models.

• Mentor Product Owners, BSAs, Tech Leads, developers, and support teams on principles of Zuora Billing and billing architecture.

⛳️ Requirements

• A minimum of 10 years of experience in solution architecture, enterprise applications, billing systems, or Quote-to-Cash platform implementation.

• In-depth hands-on experience with Zuora Billing in intricate enterprise or SaaS settings.

• Significant experience in designing and supporting Zuora Workflows, including orchestration, error management, retry design, monitoring, notifications, and operational controls.

• Strong expertise in mediation, usage ingestion, usage transformation, usage validation, aggregation, rating, and exception management.

• Comprehensive understanding of subscription billing concepts, including rate plans, charges, amendments, renewals, cancellations, bill runs, invoice generation, credit memos, payments, and adjustments.

• Proven experience in designing billing solutions for usage-based, consumption-based, subscription, and hybrid monetization strategies.

• Experience integrating Zuora Billing with Salesforce, Zuora Revenue, Workday, ServiceNow, AWS, middleware, tax engines, customer portals, or entitlement systems.

• Strong grasp of Quote-to-Cash / Lead-to-Cash processes and their downstream impacts on Finance, Billing Operations, Revenue Accounting, Sales Operations, and Customer Support.

• Ability to translate complex business requirements into scalable architecture and effectively communicate trade-offs to both technical and non-technical stakeholders.

• Experience leading design reviews, architecture governance, impact assessments, and technical decision-making across cross-functional teams.

• Strong analytical and problem-solving skills for complex billing, workflow, integration, and data challenges.

• Excellent written and verbal communication skills.

• Preferred: Familiarity with Zuora Revenue, revenue recognition, RevPro, ASC 606, Salesforce CPQ, Salesforce Revenue Cloud Advanced, Workday Finance, ServiceNow, AWS, enterprise middleware, observability frameworks, API design, event-driven architecture, batch/asynchronous processing, SOX-controlled environments, GitHub, CI/CD, DevOps, transformation programs, AI-enabled operational support, or Zuora certifications.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Telehealth coverage.

• Flexible work schedules and opportunities for remote work.

• Development and career advancement opportunities.

• Open Time Off in addition to 10 paid holidays.

• 401(k) matching program.

• Adoption Assistance.

• Fertility treatments.

• Paid volunteer time.

• August Free Fridays.

• Well-being resources.

• Regionally tailored programs for employees and their families.

• Mentorship, learning programs, leadership development, and educational support.