Senior Technical Account Manager, Microsegmentation

This is a fully remote position, open to applicants in Japan.

📋 Description

• Serve as the primary technical resource, supporting customers with platform setup and use case strategies.

• Provide guidance on technical issues and partner with Guardicore services and support teams to ensure prompt solutions.

• Construct a comprehensive understanding of each customer's environment, workflows, and deployment characteristics.

• Formulate success plans that align with customer goals, fostering customer value and growth.

• Champion customer interests by liaising with product, support, and services teams to ensure long-term success.

• Uphold operational excellence and monitor key performance indicators such as Net and Gross Retention, NPS, and Customer Health.

⛳️ Requirements

• Proven experience in Cyber Security within a customer-facing capacity.

• Familiarity with networking protocols and fundamental cyber security principles.

• Experience in troubleshooting and deploying solutions in Windows and Linux environments.

• Demonstrated ability to cultivate relationships at all organizational levels, from CISOs to security engineers.

• Proficient in Japanese, both written and spoken, with the ability to convey technical concepts and instructions to Japanese-speaking clients and colleagues.

• Strong command of English, with exceptional verbal and written communication skills.

🏝️ Benefits

• Comprehensive health, wellness, and financial benefits.

• Flexible work options through Akamai's FlexBase program: the choice to work from home, in an office, or a mix of both.