Senior Technical Account Manager – EMEA

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the strategic vision for several high-value enterprise accounts, promoting adoption and growth by aligning Docker's capabilities with their long-term business goals.

• Serve as the voice of the customer for the product and engineering teams, synthesizing and prioritizing feedback from various accounts to directly influence the Docker product roadmap.

• Conduct assessments of platform health and maturity reviews, delivering best practices related to Dockerfiles, images, CI/CD, registry strategy, and governance of secure software supply chains.

• Advise customers on AI-assisted development workflows and operational governance, linking Docker's AI capabilities to their broader platform strategies.

• Design and implement intricate adoption plans that tackle significant technical and business challenges.

• Lead and organize Strategic Business Reviews, showcasing a comprehensive overview of the customer's technical journey and illustrating the strategic value and ROI of their partnership with Docker to senior leadership.

⛳️ Requirements

• Over 4 years of experience in a customer-facing technical position (e.g., Senior TAM, Principal Solutions Architect, Solution Engineer, or DevOps Consultant), with a proven history of managing and growing high-value enterprise accounts.

• Profound, hands-on expertise in containerization, CI/CD, infrastructure-as-code, and the broader cloud-native ecosystem.

• Demonstrated ability to lead and coordinate technical strategies for multiple, complex accounts, proactively identifying and resolving systemic issues before they escalate.

• Outstanding executive presence and communication skills, with a proven track record of establishing trusted relationships with C-level and VP-level stakeholders.

• Bonus: Experience in building or contributing to a formal TAM program.

🏝️ Benefits

• Freedom & flexibility; tailor your work around your lifestyle.

• Designated quarterly Whaleness Days in addition to an end-of-year Whaleness break.

• Home office setup; we prioritize your comfort while working.

• 16 weeks of paid parental leave (after 6 months of employment).

• Technology stipend of $100 USD net/month.

• PTO plan that encourages you to take time to enjoy the activities you love.

• Training stipend for conferences, courses, and classes.

• Equity; as a growing startup, we want all employees to share in the company's success.

• Docker swag.

• Medical benefits, retirement, and holidays vary by country.

• Remote-first culture, with offices located in Seattle and Paris.