Senior Technical Account Manager

This is a fully remote position, open to applicants in Japan.

📋 Description

• Develop and implement strategies to enhance adoption and utilization of the Wiz platform among major clients.

• Offer support during the customer onboarding process and operational setup.

• Act as the liaison between customers and Product Management, Sales, Engineering, and Support teams.

• Function as a reliable technical advisor throughout the deployment, configuration, and operational phases of Wiz.

• Serve as the main technical contact, addressing technical queries and issues via email, Slack, and support tickets.

• Assist customers in formulating measurable success plans that align with their security and compliance goals.

• Oversee the project management of Wiz adoption across various business units.

• Monitor the achievement of business goals and communicate updates to both Wiz and customer stakeholders.

• Contribute to Quarterly Business Reviews (QBRs) and executive briefings.

• Document feature requests and adoption obstacles while collaborating with Product and Engineering teams.

• Manage up to 10 strategic customers, identifying opportunities for expansion, documenting renewal risks, and securing renewals in conjunction with Sales.

• Optimize processes, assist with technical escalations, mentor team members, create documentation, and engage in industry events.

⛳️ Requirements

• Bachelor of Science degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 8 to 12 years of experience in technical customer-facing roles supporting cloud or cloud-security products.

• In-depth knowledge of cloud services and architecture of at least two cloud service providers (AWS, GCP, Azure, or OCI).

• Hands-on experience deploying and operationalizing Docker and Kubernetes, including relevant security considerations.

• Practical experience with CI/CD, Version Control Systems, and Infrastructure as Code, including understanding security implications.

• Familiarity with Linux and Windows operating system security concepts and troubleshooting.

• Experience managing a portfolio of 5 or more complex enterprise or strategic customers.

• Applicants must possess the legal right to work in Japan without requiring visa sponsorship.

• Preferred: security certifications such as CISSP or CCSP.

• Preferred: advanced certifications from cloud service providers.

• Preferred: understanding of cloud-security best practices, advanced threat models, and intricate CNAPP use cases.

• Preferred: experience in managing executive-level enterprise/strategic client relationships.

• Preferred: strong complex technical problem-solving skills.

• Preferred: experience with CRM and log analysis tools.

• Preferred: capability to manage ambiguous responsibilities and develop processes.

• Preferred: willingness to utilize Slack, email, and support tickets.

🏝️ Benefits

• Equal opportunity employer.

• Personal data handled in accordance with Wiz's Privacy Policy.