Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main technical contact for assigned enterprise accounts after the sale, overseeing onboarding through to renewal and expansion.

• Assist practitioners with deployment, configuration, and best practices.

• Provide guidance to executives regarding AI risk posture and governance strategies.

• Manage integration into customer environments, which includes agent frameworks, identity management, cloud services, SIEM/SOAR, and data platforms.

• Establish success plans linked to quantifiable security outcomes.

• Diagnose issues and conduct thorough technical investigations.

• Develop scripts for diagnostics and automation purposes.

• Effectively escalate matters to ensure swift resolution.

• Keep track of account health.

• Conduct Quarterly Business Reviews (QBRs) and executive briefings.

• Provide structured feedback to Product and Engineering teams.

• Collaborate with Sales for account expansion.

• Coordinate resources among customer, Product, Engineering, and Security teams to ensure customers achieve measurable value from the Onyx platform.

⛳️ Requirements

• Over 7 years of experience in customer-facing technical positions (TAM, Solutions Engineer, Customer Success Engineer, or equivalent) within B2B SaaS, particularly with enterprise accounts.

• Strong background in cybersecurity, cloud security, identity management, or data protection.

• Proficiency in scripting languages (Python, Bash, or similar).

• Familiarity with REST APIs, cloud platforms (AWS/Azure/GCP), and contemporary security tools.

• Strong executive presence coupled with exceptional communication skills.

• Demonstrated ability to counsel senior security leaders and convert technical details into business risk and value.

• Consultative approach with a customer-centric mindset and a proactive attitude.

• Experience collaborating across Product, Engineering, and Sales teams.

• Familiarity with AI/ML platforms, LLM tools, or agent frameworks is a significant advantage.

• Knowledge of AI governance, agent security, LLM risk, data leakage, and agentic workflows is a plus.

• Previous startup experience in building or scaling a Customer Success/TAM function is advantageous.

• Awareness of Salesforce, Zendesk, Gainsight, or similar CRMs, ticketing systems, and customer health platforms is beneficial.

• Relevant certifications such as CISSP, CCSP, or cloud provider certifications are desirable.

🏝️ Benefits

• Flexible remote work arrangement.

• Health insurance and wellness benefits.

• Equity participation opportunities.

• Incentives based on performance.