Senior Technical Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Act as a primary technical liaison for customers.

• Offer extensive technical expertise on utilizing the Flare platform and enhancing cyber threat intelligence workflows.

• Work closely with Customer Success Managers to align customer requirements with business objectives.

• Assist in customer onboarding and empower users on the platform, as well as ongoing threat intelligence methodologies.

• Refine platform settings through tuning, best practices, API integrations, webhooks, and basic scripting.

• Handle escalations of intricate technical issues and collaborate with Product and Engineering teams for resolution.

• Utilize Flare to generate customized reports for clients.

• Create playbooks and best practices for peers, customers, and Customer Success team members.

• Engage in on-site customer visits and participate in industry events.

• Provide feedback to the Product team regarding feature requests, technical challenges, and areas for improvement based on customer insights.

• Conduct platform demonstrations, evaluate client deployments, recommend configuration enhancements, produce tailored risk reports, and facilitate Flare integrations.

• Assist advanced customers in unlocking new use cases and incorporating Flare data into their security workflows.

• Train the Customer Success team and advocate for customers in cross-functional meetings.

⛳️ Requirements

• Over 7 years of experience in cybersecurity consulting, SOC analyst roles, or threat intelligence positions.

• Previous experience in threat analyst roles or with threat intelligence solutions is preferred.

• Background in B2B SaaS environments or in implementing SaaS solutions.

• Proficient in API integrations and webhooks.

• Basic skills in Python development.

• Strong problem-solving abilities to navigate complex technical challenges and offer effective solutions.

• Outstanding communication and interpersonal skills, with the capacity to simplify complex technical concepts for customers.

• Ability to collaborate effectively with CSMs, Product, and Engineering teams.

• Strong organizational capabilities to manage multiple accounts, prioritize tasks effectively, and drive issues to resolution.

• Bilingual proficiency in French and English is preferred.

• Experience in client-facing roles.

🏝️ Benefits

• Competitive salary.

• Bonus structure.

• Stock options.

• Health coverage/insurance.

• Flexibility to work from anywhere.

• Unlimited vacation.

• Engaging company events such as “Flamping”, curling, rock climbing, and many more.

• Opportunity to work in a high-growth, innovative start-up with immediate impact and personal and professional growth opportunities.

• Join an inspiring and award-winning team.