Senior Technical Account Manager

This is a fully remote position, open to applicants in Canada, +1 more country.

📋 Description

• Establish and nurture relationships with designated enterprise clients, gaining insight into their technical environment, priorities, and success criteria.

• Promote product utilization and operational sophistication in alignment with client objectives.

• Perform technical and business assessments to showcase value and pinpoint growth opportunities.

• Proactively identify risks and obstacles, formulating strategies to address them.

• Act as the main post-sales technical contact and advocate for customers.

• Relay customer feedback to the Product, Engineering, and Support teams.

• Collaborate with Solutions Engineers on pre-sales transitions, onboarding processes, and ongoing customer success.

• Develop reusable best practices, reference architectures, and technical documentation.

• Offer expertise on containerization, CI/CD, infrastructure-as-code, and trends in developer productivity.

• Keep records of customer interactions, health status, and success metrics.

• Contribute to standardized Technical Account Manager (TAM) engagement procedures for onboarding, health evaluations, and renewals.

• Facilitate scalable initiatives such as large group workshops and digital enablement programs.

• Manage the entire lifecycle for a portfolio of strategic or enterprise clients.

• Cultivate executive relationships and represent customer interests within Docker.

• Mentor new TAMs and design scalable onboarding and engagement frameworks.

⛳️ Requirements

• Minimum of 4 years in a customer-facing technical position (e.g., TAM, Solutions Architect, DevOps Consultant, Customer Engineer).

• Profound knowledge of Docker, Kubernetes, CI/CD, Infrastructure as Code (IaC), and cloud-native development methodologies.

• Capability to convert technical features into business results and deliver measurable value to clients.

• Exceptional communication skills suitable for both technical and executive audiences.

• Proficient in recognizing trends and developing long-term strategies that extend beyond isolated solutions.

• Comfortable collaborating across various functions within a global, distributed organization.

• Experience with developer-first platforms or Product-Led Growth (PLG) models (preferred).

• Knowledge of AI/ML infrastructure or agent-based development platforms (preferred).

• Previous experience in post-sales or lifecycle management within an infrastructure or SaaS company (preferred).

• Must possess legal authorization to work in the country of application.

• Docker does not provide visa sponsorship for this position.

🏝️ Benefits

• Designed with a remote-first approach.

• Flexible working hours.

• Generous paid time off (PTO).

• Scheduled quarterly Whaleness Days.

• Designated end-of-year Whaleness break.

• Support for home office setup.

• Technology stipend of US$100 net per month.

• Annual learning and development stipend for conferences, courses, certifications, and ongoing education.

• 16 weeks of paid parental leave after six months of employment.

• Equity opportunities for all full-time employees.

• Comprehensive medical benefits.

• Retirement benefits.

• Paid holidays.

• Docker merchandise.