This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the Customer Success team and clients to determine priorities and create engagement plans.

• Oversee milestones, assist in deliverables, provide status updates, and address issues and risks.

• Consolidate client technical information and contribute to account strategy.

• Expand and enhance the Field Engineering team through documentation, process improvement, and peer skill development.

• Guide customers and deliver hands-on support for Dataiku platform architecture, deployment, operations, usage best practices, security, data management, compute resources, MLOps, and monitoring.

• Diagnose product implementation issues within client systems.

• Document and relay feature requests to Product and R&D teams.

• Counsel client technology leaders regarding companion technologies and Dataiku strategies.

• Promote innovative Dataiku methodologies, including edge computing, deep learning, and advanced MLOps.

⛳️ Requirements

• Over 7 years of experience in a customer-facing technical capacity.

• Comfortable and confident in interactions with clients.

• Ability to engage in both pre-sale and post-sale activities.

• Strong experience in Linux system administration, including networking.

• Familiarity with authentication and authorization systems such as LDAP, Kerberos, AD, and IAM.

• Practical experience with AWS, Azure, and GCP cloud services.

• Hands-on experience with Kubernetes for setup, administration, troubleshooting, and optimization.

• Experience with Hadoop and/or Spark for setup, administration, troubleshooting, and optimization.

• Proficiency in Python.

• Basic knowledge of Java is a plus.

• Some understanding of MLOps.

🏝️ Benefits

• Stock options.

• Medical, dental, and vision plans.

• Flexible spending accounts.

• Pre-tax commuter benefits.

• 401k company match.

• Paid vacations and sick leave.

• Paid parental leave.

• Employer-paid disability coverage.

• Additional health and wellbeing perks and benefits.

• Commission or other variable compensation may be available for eligible roles.