Senior Technical Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Serve as the primary technical advisor for clients utilizing Akamai Core Compute, Edge Compute, and Qualified Compute Partner solutions.

• Cultivate a deep understanding of customer environments, business goals, application architectures, and workload necessities.

• Develop and implement customer success strategies to enhance adoption, retention, business value, and sustainable growth.

• Provide guidance on cloud computing strategies, workload positioning, scalability, performance enhancement, and operational best practices.

• Advise customers on AI inferencing and agentic AI opportunities.

• Collaborate with product, engineering, support, and professional services teams to address challenges and advocate for customer needs.

• Propel customer success through business reviews, technical consultations, and proactive engagement.

• Oversee customer success metrics including Net and Gross Retention, NPS, Customer Health, and growth in cloud consumption.

⛳️ Requirements

• A minimum of 8 years of relevant experience.

• Bachelor’s degree or equivalent professional experience.

• Background in Cloud Computing, Infrastructure, DevOps, Technical Account Management, Solutions Architecture, or Customer Success in a client-facing role.

• Strong understanding of cloud infrastructure, application hosting, networking, and contemporary compute environments.

• Experience in advising clients on cloud adoption, workload optimization, and digital transformation projects.

• Familiarity with AI inferencing, generative AI technologies, or emerging agentic AI use cases and frameworks.

• Capacity to transform business goals into actionable cloud and AI adoption strategies.

• Demonstrated success in cultivating trusted relationships with executive leadership and technical teams.

• Exceptional communication, presentation, and consultative problem-solving abilities.

🏝️ Benefits

• Annual bonus or incentives.

• Equity awards.

• Employee Stock Purchase Plan (ESPP).

• Healthcare benefits.

• 401K savings plan.

• Company holidays.

• Paid time off (PTO) for vacation.

• Sick leave.

• Parental leave.

• Employee assistance program.

• Support for mental and financial wellness.

• Flexible working arrangements, whether from home, in an office, or a combination of both.