Senior Technical Account Manager, Greater St. Louis Area

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary strategic advisor, operational backbone, and technical advocate for essential ambulatory partners.

• Take responsibility for account operational stabilization and restoring relationships.

• Collaborate with executive leadership, clinic administrators, clinical end-users, and IT teams.

• Rebuild confidence and create reliable EHR/PM workflows.

• Address persistent friction points and align software solutions with healthcare goals.

• Support solutions, offer technical advice, and advocate for the customers.

• Ensure operational environments remain healthy while minimizing costs and complexity.

• Establish trusted customer relationships while comprehending business requirements and technical obstacles.

• Facilitate technical discussions on incidents, trade-offs, and risk management.

• Work in conjunction with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives.

• Analyze service disruptions and related metrics.

• Take proactive measures to resolve issues and uncover customer opportunities.

• Develop strategies, techniques, and evaluation criteria to achieve results.

• Provide continual maintenance, including updates, patching, and antivirus management.

• Diagnose hardware, software, operating system, and application-related problems.

• Conduct performance evaluations, system health assessments, and capacity planning.

• Report on project or task progress to relevant stakeholders.

• Identify and document issues prior to client impact.

• Propel product enhancements across organizational teams.

• Assist in client gap analysis between current and future states.

• Tailor solutions to fulfill client requirements.

• Execute other tasks in support of the overall position objectives.

⛳️ Requirements

• Bachelor's degree or a combination of education and experience that fulfills the required qualifications.

• 5 years of relevant experience as a Technical Account Manager or in a similar role.

• Proficiency in cloud hosting, with a preference for AWS knowledge and certifications.

• Prior experience in the medical field is preferred.

• Familiarity with troubleshooting hardware, software, operating systems, and application-related issues.

• Understanding of performance monitoring, systems health checks, and capacity planning.

• Knowledge of cloud hosting, AWS, and Microsoft Office.

• Skills in leadership during critical incidents, communication, organization, problem-solving, collaboration, technical expertise, and customer orientation.

• Ability to thrive in a fast-paced environment, prioritize tasks, multitask, and meet deadlines.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Supportive and collaborative team environment.