Manager, Technical Services

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Lead the growing technical integration services division at Ashby within Customer Success.

• Supervise a team of specialized Integration Consultants concentrating on Workday integrations and Technical Solution Consultants who create custom API solutions and tailored recommendations.

• Build and develop a high-performing technical services team.

• Implement capacity planning, project prioritization, quality standards, and repeatable delivery processes.

• Act as a senior escalation point for Workday architecture, APIs, and intricate technical issues.

• Engage with active integrations, address obstacles, define solutions, and convert ambiguity into clear technical directions.

• Enhance technical service offerings by recognizing common customer needs and standardizing solutions.

• Identify areas where new technical capabilities can create customer and business value.

• Collaborate with Product, Engineering, Sales, and Implementation teams regarding product gaps, service opportunities, ownership, feasibility, and customer commitments.

⛳️ Requirements

• Over 8 years of experience in technical consulting, integration services, or technical implementations.

• A minimum of 3 years directly managing and expanding a team of technical professionals.

• Strong knowledge of enterprise integrations, particularly Workday architecture, APIs, authentication, data mapping, and integration design.

• Capability to assess proposed solutions, pinpoint technical risks, and support consultants through intricate implementation challenges.

• Proficiency in translating technical concepts into clear, actionable strategies for non-technical audiences and executive stakeholders.

• Proven success in guiding consultants through a high-volume portfolio of mid-to-large tier enterprise organizations.

• Experience in managing concurrent enterprise projects while balancing team workload.

• History of proactively building a team by anticipating future capability and service needs.

• Ability to delve into technical specifics, brainstorm and validate complex integration solutions, scope mid-flight custom-build pivots, and oversee high-volume concurrent projects.

🏝️ Benefits

• Competitive salary and equity.

• 10-year exercise window for stock options.

• Unlimited PTO with a recommendation of four weeks per year.

• Twelve weeks of fully paid family leave for employees in the US.

• Generous budget for equipment, software, and office furniture.

• $100/month education allowance; more expensive items such as conferences are covered with manager approval.

• Comprehensive health insurance for employees and their dependents, with 100% of premiums covered.

• 401(k) plan with a 3% employer contribution.