Technical Account Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Collaborate with primary business clients to provide them with guidance, support, and the necessary resources for success.

• Cultivate and sustain in-depth knowledge of DigitalOcean’s product offerings and the broader cloud ecosystem.

• Create, diagram, and strategize infrastructure architectures customized for customer use cases.

• Facilitate technical consultation sessions and workshops.

• Oversee and manage DigitalOcean’s key accounts.

• Foster customer engagement, retention, and the expansion of DigitalOcean workloads.

• Carry out quarterly business reviews with significant accounts.

• Identify opportunities for cost reduction and performance enhancements.

• Work collaboratively with Engineering, Marketing, Account Managers, Support, and other internal teams.

• Track customer usage patterns, pinpoint risks, and discover growth opportunities.

• Advocate for customer requirements in product development and support processes.

• Address escalations and technical issues with Engineering and Support teams.

• Present technical information and training sessions.

• Contribute to the creation of technical documentation and knowledge transfer processes.

• Develop tools and scripts to enhance the efficiency of Technical Account Management.

• Keep up-to-date with industry trends and best practices.

⛳️ Requirements

• Demonstrated experience in cloud infrastructure.

• Extensive knowledge of Linux, distributed systems, and automation.

• Programming or development experience with foundational skills in at least one mainstream language, such as Python or Go.

• Comprehension of provisioning and deployment strategies.

• Familiarity with Terraform, Ansible, and Docker.

• Proficiency in at least one major cloud platform: AWS, Google Cloud Platform, or Azure.

• Proven success in troubleshooting technical issues.

• Familiarity with Git, SQL, basic database administration, CI/CD tools, and principles of AI/ML infrastructure.

• Experience in delivering technical solutions that align with business objectives.

• Ability to manage various stakeholders, prioritize effectively, and establish clear expectations.

• Strong analytical abilities for tracking customer trends and identifying opportunities.

• Experience in advocating for customer needs and translating feedback into actionable insights.

• Excellent verbal and written communication skills.

• Capability to create and present technical presentations and training sessions.

• Passion for technology and open-source initiatives.

• Additional consideration for experience in Technical Customer Success, Solutions Engineering, or Technical Account Management, especially in dynamic startup settings.

• Extra credit for cloud certifications, NVIDIA certifications, knowledge of networking, automation tools, virtualization, databases, Docker, Kubernetes, DigitalOcean’s API, Linux certifications, Gainsight, and Salesforce.

🏝️ Benefits

• Reimbursement for relevant conferences, training, and educational opportunities, in accordance with company policy.

• Flexible time off.

• Local team gatherings.

• Support for mental health and well-being.

• Equity compensation, which may include a new hire equity grant.

• Opportunity to partake in the Employee Stock Purchase Program in eligible countries.

• Annual bonus plan eligibility for non-sales positions.

• Eligibility for incentive compensation under the relevant sales compensation plan for sales positions.