TAM Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and guide a team of Technical Account Managers (TAMs), promoting professional growth, skill enhancement, and exceptional performance.

• Drive strategic engagements with customers, ensuring the success of our largest and most intricate accounts.

• Collaborate closely with Sales, Product, and Engineering teams to align technical solutions with the overarching business goals.

• Cultivate and manage value-driven relationships with key stakeholders within customer organizations.

• Design and implement customer onboarding, enablement, and adoption strategies to maximize ROI from the ScaleOps platform.

• Shape product strategy by gathering customer feedback, identifying requirements, and delineating use cases.

• Represent ScaleOps at industry events, meetups, and conferences, effectively communicating the platform's value.

• Advocate for best practices and standardization within the TAM organization to enhance delivery efficiency and elevate customer satisfaction.

⛳️ Requirements

• Over 2 years of experience in leading and scaling a team of Technical Account Managers or technical professionals, driving high performance and customer impact.

• More than 3 years of hands-on experience with cloud-native technologies, including containerization and Kubernetes – Essential.

• At least 3 years in a senior customer-facing position, such as technical presales, solution engineering, or TAM – Essential.

• Proven ability to articulate and sell the advantages of complex platforms and technologies.

• Strategic thinker with a customer-centric approach, possessing the capability to influence both customers and internal teams.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work opportunities.

• Professional development and training programs.

• Collaborative and inclusive company culture.