Senior Team Leader – Pension Administration

This is a fully remote position, open to applicants in Illinois, +3 more states.

📋 Description

• Supervise the daily management and growth of clients along with their teams.

• Uphold professionalism and a sense of urgency to fulfill client and participant expectations.

• Maintain regular communication with clients and Mercer consultants.

• Act as a subject matter expert concerning client plans and administrative processes.

• Serve as the primary resource for addressing day-to-day challenges.

• Ensure the team provides high-quality service while adhering to accuracy and timeliness standards.

• Guide the team in addressing plan-specific or client-specific inquiries.

• Keep the team informed about client plans and benefit regulations through ongoing training and development.

• Manage client business workflows and pinpoint areas for ongoing improvement.

• Support multiple client teams depending on project scope and complexity.

⛳️ Requirements

• Bachelor’s degree.

• 3 to 5 years of experience in defined benefit administration.

• Strong expertise in MS Excel and Word.

• Experience with pension-related calculations is required.

• Previous involvement in developing business processes for project implementation.

• Capacity to maintain a consistent schedule from 8:00 AM to 5:00 PM CST.

• Proficiency in MS Access and MS Project is highly preferred.

• Exceptional oral and written communication skills.

• Ability to convey complex issues/data with clarity and impact.

• Prior experience in team leadership with a proven record of leadership and team development.

• Subject matter expertise in providing expert guidance, resolving intricate issues, and promoting best practices.

🏝️ Benefits

• Opportunities for professional development.

• Supportive leadership and an inclusive culture.

• Health and welfare benefits.

• Tuition assistance.

• 401K savings plan.

• Additional retirement programs.

• Employee assistance programs.

• Potential performance-based incentives available.