Senior TA Operations Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the primary operator for Workday and the main resolver for essential recruiting systems.

• Conduct testing and implement Workday for Talent Acquisition purposes.

• Collaborate with the Workday project team and Talent Acquisition stakeholders to document requirements, execute testing scenarios, and monitor defects.

• Organize user acceptance testing and address issues prior to the go-live date.

• Validate data and process flows between Workday and other Talent Acquisition systems.

• Prepare for cutover activities, develop training materials, and manage communications.

• Offer first-level escalation support for Workday-related inquiries and issues post-go-live.

• Collect feedback, identify process inefficiencies, and recommend and test enhancements.

• Maintain process documentation and create job aids.

• Troubleshoot issues with Greenhouse and ChartHop that impact backfills, conversions, requisitions, and headcount alignment.

• Investigate discrepancies in data and synchronization, addressing underlying causes.

• Manage support tickets with consistent quality and timely responses.

• Monitor recurring issues and suggest improvements in configuration, processes, or training.

• Collaborate with the enablement team to enhance training and support materials.

• Assist in defining processes that ensure correct and consistent use of tools.

⛳️ Requirements

• Experience, education, training, critical skills, and business considerations may influence the salary offer.

• Capability to document requirements, create and execute test scenarios, and track as well as retest defects.

• Competence in coordinating user acceptance testing with recruiters, coordinators, and business partners.

• Ability to validate data and process flows between Workday and other talent acquisition systems.

• Skill in resolving Workday questions and issues while routing escalations with clear context.

• Proficiency in investigating data and synchronization discrepancies to identify underlying causes.

• Experience or capability to support core processes in Greenhouse and ChartHop, including backfills, conversions, requisitions, and headcount alignment.

• Ability to track recurring issues, identify root causes, and recommend changes to configuration, processes, or training.

🏝️ Benefits

• Highly competitive equity grants are included in most full-time offers.

• A comprehensive and competitive benefits package is available at little to no cost to employees.

• Benefits that support health, recovery, and future needs.