Senior Systems Engineer

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Take ownership and resolve Tier 3 incidents related to hardware, software, identity, endpoints, and infrastructure.

• Oversee system health, identify root causes, and implement permanent solutions to ensure uptime.

• Act as the final point of resolution for intricate, high-impact technical challenges.

• Steer the comprehensive delivery of enterprise projects, including system migrations, new implementations, upgrades, and modernization initiatives.

• Design, configure, upgrade, manage, and troubleshoot systems across on-premises, hybrid, and cloud settings.

• Collect requirements, design solutions, implement changes, document results, and facilitate operational handoff.

• Establish and improve standard procedures for system design, testing, implementation, security, and operational support.

• Develop and support solutions across Microsoft Azure, AWS, and Microsoft 365.

• Manage Microsoft Entra ID, encompassing Conditional Access, Privileged Identity Management (PIM), identity governance, and MFA.

• Provide support for Microsoft 365 services, including Teams, SharePoint Online, Exchange Online, Intune, and Defender.

• Integrate identity and access controls across Azure, AWS, and on-premises environments.

• Lead cloud and collaboration migrations, including transitions from on-premises to cloud, tenant-to-tenant, and post-acquisition integrations.

• Administer enterprise endpoint environments for Windows 10 and Windows 11.

• Design, monitor, and support Windows Server environments, including Windows Server 2022.

• Support Active Directory, DNS, DHCP, certificates, and core identity services.

• Administer virtualization platforms such as VMware and Hyper-V.

• Design and support hybrid architectures that span on-premises infrastructure and cloud platforms.

• Operate within multi-forest Active Directory, multi-tenant Microsoft 365, and multi-cloud environments.

• Collaborate with software development and digital teams to create secure, scalable solutions.

• Design and support network infrastructure, including firewalls, VLANs, VPNs, routing, switching, and access points.

• Administer and support Fortinet network and security equipment.

• Implement security-first architectures that adhere to Zero Trust principles.

• Provide support for Microsoft 365 GCC High, Azure Government, AWS GovCloud, and FedRAMP-related environments.

• Drive automation and scripting efforts to enhance reliability and minimize manual tasks.

• Create and maintain standard operating procedures (SOPs), knowledge base articles, and troubleshooting guides.

• Offer ticket communication and technical guidance.

• Mentor and support IT and technology teams throughout the organization.

⛳️ Requirements

• Bachelor’s degree in Information Technology or a related field, or equivalent experience.

• Over 7 years of experience delivering enterprise IT solutions from start to finish.

• More than 7 years of experience diagnosing and resolving intricate IT problems.

• At least 5 years of hands-on experience managing Microsoft Azure environments.

• Practical experience supporting Windows 10 and Windows 11 enterprise environments, including upgrade planning and mixed deployments.

• Experience managing Windows Server environments up to Server 2022.

• Extensive experience with Microsoft 365, including Entra ID, Teams, SharePoint, Intune, Defender, and Exchange.

• Strong expertise in Active Directory, DNS, DHCP, certificates, and hybrid identity.

• Experience in designing and supporting hybrid, multi-forest, multi-tenant, and multi-cloud architectures.

• Hands-on experience in supporting regulated government cloud environments, such as Microsoft 365 GCC High, Azure Government, AWS GovCloud, and environments compliant with FedRAMP and/or ITAR requirements.

• Excellent written and verbal communication skills with the ability to document clearly.

• Proven capability to prioritize and manage competing workstreams effectively.

• Preferred: Experience with Fortinet networking and security equipment.

• Preferred: Familiarity with OT networking in manufacturing settings.

• Preferred: Understanding of ITIL processes.

• Preferred: Experience with CAD systems such as SolidWorks.

🏝️ Benefits

• Shared ownership in the company.

• Employees participate in the financial rewards stemming from company success.

• Reasonable accommodations for qualified individuals with disabilities.