Senior Systems Developer

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Act as the senior technical lead and the primary internal subject matter expert for Clarity PPM.

• Deliver senior-level L3 technical support and take ownership of complex incidents until resolution.

• Analyze and address issues related to configuration, custom code, application data, reports, interfaces, integrations, and workflows.

• Conduct root-cause analysis for recurring, critical, or technically complex production problems.

• Design, develop, configure, test, and implement enhancements and technical solutions for Clarity.

• Create and maintain GEL scripts, NSQL queries, SQL, XOG integrations, REST APIs, XML integrations, reports, portlets, workflows, and associated components.

• Convert functional requirements into technical specifications and solution designs.

• Evaluate technical designs and deliverables produced by team members.

• Provide support for application services, batch processes, scheduled jobs, interfaces, and automated file transfers.

• Diagnose and resolve issues with failed batch jobs, integrations, data discrepancies, and application processes.

• Oversee technical activities related to upgrades, patches, hot fixes, releases, and platform modifications.

• Collaborate with Broadcom and infrastructure or DBA teams on product, application-server, and database-related challenges.

• Assist in application performance analysis, monitoring, and capacity-related technical evaluations.

• Lead or assist with unit testing, integration testing, defect resolution, user acceptance testing, production validation, and deployments.

• Maintain deployment instructions, technical evidence, rollback plans, validation outcomes, change records, runbooks, system diagrams, and support documentation.

• Ensure that production changes adhere to SOX controls, segregation-of-duties requirements, security standards, and approved change processes.

• Aid in SOX audits, evidence requests, control testing, and remediation efforts.

• Engage in knowledge transfer from the current managed service provider.

• Provide cross-training for Developer II and Junior Application Administrators.

• Assist in Disaster Recovery planning, restoration procedures, mock exercises, and recovery validation.

• Participate in 16x5 operational support, P1/P2 on-call rotation, and scheduled weekend maintenance.

• Serve as the technical escalation point for advanced production challenges.

⛳️ Requirements

• Advanced Degree with 3 years of experience or Bachelor's Degree with 5 years of professional software development experience.

• Preferred fields of study include Computer Science, Software Engineering, Information Technology, or a related technical discipline.

• Extensive experience in developing and supporting enterprise business applications.

• Strong background in production troubleshooting, application development, configuration, integrations, and technical support.

• Proficient in SQL and relational database management.

• Experience with application upgrades, patches, releases, and production deployments.

• Proven ability to perform root-cause analysis and resolve intricate production issues.

• Experience operating within controlled change-management and audit frameworks.

• Excellent analytical, documentation, and communication skills.

• Capability to support extended-hour operations, weekend maintenance, and on-call duties.

• Advanced hands-on experience with Clarity PPM technical development, configuration, administration, and L3 production support.

• High proficiency in GEL scripting, NSQL, and SQL.

• Strong expertise in XOG, REST APIs, XML, web services, and enterprise application integrations.

• Advanced experience in developing and supporting Clarity custom content, including reports, portlets, workflows, processes, views, and customer-specific functionalities.

• Significant experience troubleshooting Clarity production issues related to application configuration, integrations, batch jobs, data handling, performance, and custom coding.

• Strong working knowledge of Oracle and/or SQL Server.

• Familiarity with Linux and Apache Tomcat.

• Advanced experience in leading Clarity upgrades, patches, hot fixes, production deployments, rollback planning, and post-deployment validation.

• Experience coordinating product-level defects, patches, and technical escalations with Broadcom.

• Experience supporting Clarity in a SOX-controlled environment.

• Demonstrated capability to mentor developers and administrators while transferring Clarity technical knowledge across a support team.

• Willingness to work India hours (05:30 PM to 02:30 AM IST) or Philippines hours (08:00 PM to 05:00 AM PHT).

🏝️ Benefits

• Fully remote work arrangement.

• Participation in a 16x5 operational support model.

• P1/P2 on-call rotation.

• Scheduled weekend upgrades, patches, releases, deployments, and maintenance activities.