Senior Systems Developer

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Act as the senior technical lead for the Clarity PPM platform and the primary internal technical subject matter expert (SME).

• Deliver senior-level L3 technical support and manage complex incidents until resolution.

• Investigate and resolve issues related to configuration, custom coding, application data, reports, interfaces, integrations, and workflows.

• Conduct root-cause analysis for recurring, critical, or technically challenging production problems.

• Design, develop, configure, test, and implement enhancements and technical solutions for Clarity.

• Create and maintain GEL scripts, NSQL queries, SQL, XOG integrations, REST APIs, XML integrations, reports, portlets, workflows, and associated components.

• Convert functional requirements into technical specifications and solution designs.

• Review technical designs and deliverables created by other team members.

• Provide support for application services, batch processes, scheduled jobs, interfaces, and automated file transfers.

• Oversee technical activities related to upgrades, patches, hot fixes, releases, deployments, and changes to the platform.

• Collaborate with Broadcom regarding product issues, patches, defects, and vendor-supported resolutions.

• Investigate application-server and database-related matters, coordinating with infrastructure or DBA teams.

• Assist with application performance analysis, monitoring, and capacity-related technical evaluations.

• Lead or support unit testing, integration testing, defect resolution, production validation, User Acceptance Testing (UAT), and production deployments.

• Maintain deployment instructions, rollback strategies, validation outcomes, change records, runbooks, system diagrams, and troubleshooting documentation.

• Ensure that production changes adhere to SOX controls, segregation-of-duties requirements, security standards, and approved change processes.

• Assist with SOX audits, evidence requests, technical control testing, and corrective measures.

• Engage in knowledge transfer from the current managed service provider.

• Cross-train Developer II and Junior Application Administrators.

• Support disaster recovery planning, application restoration processes, mock disaster recovery exercises, and recovery validation.

• Participate in extended-hours operations, 16x5 support, P1/P2 on-call rotation, and scheduled weekend maintenance.

• Serve as the technical escalation point for advanced production challenges.

⛳️ Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of relevant professional software development experience.

• Preferred fields of study include Computer Science, Software Engineering, Information Technology, or a related technical discipline.

• Extensive experience in developing and supporting enterprise business applications.

• Strong background in production troubleshooting, application development, configuration, integrations, and technical support.

• Proficient in SQL and relational database management.

• Experience with application upgrades, patches, releases, and production deployments.

• Proven ability to perform root-cause analysis and resolve complex production challenges.

• Familiarity with operating in controlled change-management and audit environments.

• Excellent analytical, documentation, and communication skills.

• Capability to support extended-hours operations, weekend maintenance, and on-call duties.

• Advanced hands-on experience in Clarity PPM technical development, configuration, administration, and L3 production support.

• High proficiency in GEL scripting, NSQL, and SQL.

• Strong skills in XOG, REST APIs, XML, web services, and enterprise application integrations.

• Advanced experience in developing and supporting Clarity custom content, including reports, portlets, workflows, processes, views, and customer-specific functionalities.

• Extensive experience troubleshooting Clarity production issues related to application configuration, integrations, batch jobs, data, performance, and custom coding.

• Solid understanding of Oracle and/or SQL Server.

• Working knowledge of Linux and Apache Tomcat sufficient for diagnosing application-layer issues.

• Advanced experience leading Clarity upgrades, patches, hot fixes, production deployments, rollback planning, and post-deployment validation.

• Experience coordinating product-level defects, patches, and technical escalations with Broadcom.

• Background in supporting Clarity in a SOX-controlled environment.

• Demonstrated ability to mentor developers and administrators, transferring Clarity technical knowledge across the support team.

🏝️ Benefits

• Fully remote work arrangement.

• Participation in a 16x5 operational support model.

• P1/P2 on-call rotation.

• Planned weekend upgrades, patches, releases, deployments, and maintenance support.