Senior System Analyst – Sched/Reg, Grand Central, Prelude, Cadence, Welcome

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Collect and refine stakeholder requirements, map workflows, and design Epic configurations that align with operational objectives and policies.

• Create and maintain specifications, decision logs, design documents, configuration documentation, and process documentation.

• Perform gap analyses for upgrades, regulatory changes, and new initiatives.

• Oversee smaller system implementation and upgrade projects utilizing waterfall or agile methodologies.

• Lead project teams and provide mentorship to junior analysts.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Develop and execute unit, integrated, and UAT test plans; address defects and document testing evidence.

• Validate interfaces, printing, reporting, downstream workflows, and regression coverage.

• Coordinate release management, environment transitions, and downtime procedures.

• Deliver go-live, post-live hypercare, rounding, office hours, tip sheets, and at-the-elbow support.

• Manage service requests and incidents, adhering to SLAs through triage and root-cause analysis.

• Provide advanced support for Epic, Workday, Kronos, and other applications.

• Collaborate with IT, clinical, interface, analytics, and operational teams on integrations, extracts, registries, reporting, and data integrity.

• Assist with regulatory readiness, audits, privacy and security controls, and ITIL-aligned processes.

• Design and implement customized training programs while overseeing the CareConnect curriculum.

• Maintain training environments and communicate updates on system releases and upgrades.

• Manage, prioritize, assign, and resolve end-user training requests and incidents.

• Document incidents and resolutions, implementing preventative support improvements.

⛳️ Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field.

• 5–7 years of experience in system analysis and support within a healthcare environment.

• Alternatively, 10+ years of experience in system analysis and support within a healthcare setting in lieu of a degree.

• Experience with Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Familiarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologies.

• Ability to communicate effectively with clinical and operational stakeholders as well as managed service providers, producing clear documentation.

• Proven experience managing complex projects and leading cross-functional teams.

• For Application Training: Epic Training Environment Build certification, at least 3 years of experience, and 2 Epic Application Principal Trainer certifications.

• For Application Build: a minimum of 3 years of Epic build and configuration experience.

• Current Epic certification or proficiency in relevant modules is preferred.

• Experience with system integration, HL7, FHIR, and interface testing is preferred.

• Exposure to SQL/Clarity, Caboodle, SlicerDicer, Radar, Reporting Workbench, or other reporting tools is preferred.

• Experience in patient access, billing, coding, finance, or clinical operations is preferred.

• ITIL Foundation certification is desirable but not mandatory.

• Certifications in Epic applications are preferred.

• Experience in a large healthcare system or hospital environment is preferred.

• Knowledge of healthcare regulations and compliance standards is preferred.

• Familiarity with AWS or Azure is preferred.

• Experience with business intelligence and analytics tools is preferred.

• An advanced degree in a related field is an advantage.

🏝️ Benefits

• Full-time schedule, with 40 hours scheduled per week.

• Day shift hours.

• Remote work opportunity from Ohio.

• Opportunities for training, learning, and professional growth.

• Supportive and professional healthcare environment.

• Recognized as a Great Place to Work Certified™ organization.