Senior System Analyst – Beaker

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Design, create, test, train, implement, and support Epic applications.

• Enhance clinical and operational workflows.

• Collaborate with operational leaders and end users to convert business requirements into Epic configurations, integrations, and reporting.

• Facilitate safe patient care, revenue cycle operations, regulatory compliance, and application service level agreements (SLAs).

• Uphold the application vision while ensuring its integrity and security.

• Drive improvements in application management and training processes.

• Collect and refine requirements, map workflows, and perform gap analyses.

• Develop specifications, decision logs, design documentation, configuration documents, and process documentation.

• Oversee smaller system implementation and upgrade projects.

• Lead project teams utilizing waterfall or agile methodologies.

• Mentor junior analysts and provide guidance on best practices.

• Configure Epic records, master files, profiles, rules, security classes, and workflows.

• Create and execute unit, integration, and user acceptance test plans; address defects and document findings.

• Validate interfaces, printing, reporting, downstream workflows, and coverage for upgrade regression.

• Manage release management, environment transitions, and downtime procedures.

• Offer go-live and post-live hypercare, rounding, office hours, tip sheets, and on-site support.

• Handle service requests and incidents through triage and root-cause analysis while adhering to SLAs.

• Provide advanced support for Epic, Workday, Kronos, and other applications.

• Work collaboratively with IT, clinical, interface, and analytics teams on integrations, data extracts, registries, and reporting.

• Aid in regulatory readiness, audits, privacy/security controls, and ITIL-aligned processes.

• Design and implement tailored training programs.

• Manage and maintain the CareConnect curriculum and training environments.

• Communicate updates on system releases and upgrades.

• Organize, prioritize, assign, and resolve end-user training requests and incidents.

• Document incidents and resolutions, implementing preventative improvements.

⛳️ Requirements

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field.

• 5–7 years of experience in system analysis and support within a healthcare setting.

• Alternatively, 10+ years of experience in system analysis and support within a healthcare environment in lieu of a degree.

• Experience with Epic applications and healthcare workflows.

• Strong skills in requirements gathering, workflow design, and testing.

• Familiarity with ITIL, change control, SDLC practices, system governance, and both waterfall and agile project methodologies.

• Ability to effectively communicate with clinical and operational stakeholders as well as managed service providers.

• Capability to produce clear and concise documentation.

• Proven track record in managing complex projects and leading cross-functional teams.

• For Application Training: Epic Training Environment Build certification and 3+ years of experience; two Epic Application Principal Trainer certifications.

• For Application Build: current Epic certification or proficiency in relevant modules.

• For Application Build: 3+ years of Epic build and configuration experience.

• Preferred: leadership or supervisory experience.

• Preferred: experience with system integration, HL7, FHIR, and interface testing.

• Preferred: exposure to SQL/Clarity, Caboodle, SlicerDicer, Radar, or Reporting Workbench.

• Preferred: experience in patient access, billing, coding, finance, or clinical operations.

• ITIL Foundation certification is desired but not mandatory.

• Certifications in one or more Epic applications are preferred.

• Experience in a large healthcare system or hospital setting is desired.

• Knowledge of healthcare regulations and compliance standards is preferred.

• Familiarity with AWS or Azure is a plus.

• Experience with business intelligence and analytics tools is an advantage.

• An advanced degree in a related field is a bonus.

• Must be able to work from Ohio.

🏝️ Benefits

• Work-from-home option available for employees based in Ohio.

• Day shift schedule.

• 40 scheduled hours each week.

• Opportunities for training and development.

• Supportive and professional work environment.

• Access to tools and resources to achieve the mission.

• Recognized as a Great Place to Work Certified™ organization.